HERTZ CAR RENTAL REVIEWS IN UNITED KINGDOM

Booked from a store near Paddington in London, everything went smoothly. Booked an Audi A4 wagon but got a Volvo XC40 AWD instead. It's slightly smaller, but since we had one person less than expected, it worked out fine. Otherwise, there wouldn't have been enough space for our luggage. The car was very new, had built-in navigation and cameras on all sides to detect surrounding vehicles. It could park itself, although we didn't try that feature.

The car was damaged on every single panel but not documented. I found a lot of clearly visible damage not in their documentation that I could have been held responsible for on return and been charged for if I hadn’t insisted on the damage being recorded properly. The car smelt of cigarettes and was dirty on the interior. The car was not inspected on its return just the mileage checked. Never using Hertz again.

I did a last minute rental so I was happy with the service.

Hertz is quite convenient, but the price at the store is much higher than the online booking price.

Added bonus of satnav/ Bluetooth connection for music and calls. Lovely car to drive. Very economical on petrol.

The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it. No-one went round the car with me on pick up and there was no-one there when i dropped it off Terrible - will never use Hertz again

It's pretty good, only took a few minutes.

High efficiency

Long wait time to receive car and initially took them a qhile to locate the car as it had been moved.

Good experience will certainly look to book through you again if yiur pricing is competitive.

Tried to pick up the car earlier, but couldn't reach anyone. Was told we couldn't pick up early and had to wait for the scheduled time. The pickup itself went smoothly.

The van was great, would have preferred a car but these weren’t available on booking.

Easy as the name says!!

Good service and cars in very good condition. Friendly and honest staff.

Made some huge savings compared to other providers.

The car was not a caddy but was the equivalent. The insurance, which is not really an optional extra, unless you are happy to pay the ridiculous excess fee, was also £20 per day, making the overall price absolutely overpriced. It should be included in the price really, buy I don’t expect this feedback will make the slightest difference to their policies. The customer is always going to pay out over the odds as competition in this market does not favour the customer but the businesses.

Fine service

Didn't get the model promised on the website. The cigarette lighter power outlet didn't work. After driving 100 kilometers, the car indicated it needed AdBlue. I bought £12 worth of urea and added it using a homemade tube (only to find out later that the urea bottle had its own tube). I didn't keep the receipt but took a photo and didn't want to negotiate with the rental company, so I discussed it with the booking platform instead.

Staff were really friendly and helpful. Would definitely use them again.

They charged me for returning the car, first time encountering this, wondering if it's appropriate

The car was great , very economical and a very comfortable ride,shuttle bus to and from airport was very efficient.

east site to use and did get a very good price on a 10 week rental

Staff were great. Although the vehicle delivered was a lot larger than I had booked it worked out well for us.

All went smoothly.

Person at the Hertz desk was quite abrupt and slightly rude. Seemed quite disinterested.

No trouble with booking through easy rent at all.

Booked car was not ready when we arrived. Got an upgrade after 1 hour.

Satisfied

Hertz was great once I discovered that that was what I was looking for.