HERTZ CAR RENTAL REVIEWS IN UNITED KINGDOM

Absoultely awful - i am currently trying to make a complaint but even that is proving difficult. We were waiting for our car for over half an hour as such we were in a hurry to leave. We were told that we needed to bring the car back with a full tank of petrol other we would be charged 175 however when we were giving the car, the petrol was nearly on the warning as such we had to fill the car up before we had even got started!

Fast and friendly service. The vehicle is in great condition.

Reasonably priced compared! Highly recommended.

Received a car with Sat Nav which was a nice bonus

Great platform to book rental cars

They could not check the car in quickly as it was a 30 day hire. I was there for almost an hour and a half whilst their computer gave problems. They then tried to bill me one day extra at a high day rate when I actually handed it in a day early! They then corrected this but I must look at my statement next month to ensure they did not bill me extra.

Signs to rental cars at Glasgow airport are small and confusing.There is no signage at all over the pick up building, nor arrows if arriving by car.Apparently that has to do with airport.

I would not hire from Hertz again. Upon pick up they tried to give a Small car but had booked an estate. Everything is extra. What sort of company hires out vehicles to overseas customers without a GPS , the extra per day was 21.00 pounds. Extra driver 11.00 a day. Terrible

They sneakily include insurance in the rental agreement without informing you and charge your credit card after you return the car. The staff's service is poor, they can give you the wrong car and later notify you saying, 'We gave you the wrong car.'

Booked a Volkswagen Caddy medium MPV, but the car provided was in very poor condition, and the last row of seats couldn't be folded down. They then offered a Ford Galaxy for an additional £250, claiming it was a different class of vehicle. Due to time constraints, I signed the agreement, but later discovered that both cars belong to the same category. This is a hidden trap, be cautious.

Arrived at the car rental company on time, they said the model we booked wasn't available (Hertz explained that the QEEQ website made a mistake; they don't have such vehicles and normally use them for cargo). They offered us two choices: either switch to a 9-seater or change to an SUV and a regular car. However, both options would cost significantly more, and the second option couldn't fit the luggage of our three families, leaving us with only the first option. After dealing with the car rental company and a 2-hour delay, we finally got the 9-seater, but it disrupted our morning plans, and we had to pay extra. After renting cars abroad many times, this was by far the worst experience.

Huge scam!!!! They said there were no issues when I returned the car, but when I got back home, I received a damage fine, even though I had full insurance. What made me the most angry was the Hertz staff. In Edinburgh, we paid for parking but still got a fine. After returning the car, we went to the front desk to discuss how to handle it. Initially, the Hertz employee was very nice and asked us to send the ticket and our parking receipt to Hertz, promising they would handle it. But then, all of a sudden, they changed their tune and told us to pay the fine first, saying they would help us get a refund from the city council. They even made us pay the fine right there on the spot, despite us risking being late for our flight. After paying, the Hertz employee immediately became hostile and ignored us, serving other customers instead. It felt very intentional and extremely frustrating, like something out of a TV drama. When we got angry and demanded an explanation, they said it was not Hertz's responsibility and we should deal with it ourselves! Later, we realized it was a trick. By making us pay, they shifted the dispute to be between us and the Edinburgh government. To appeal the fine, we would need to provide the car owner's information, but we couldn't process it without that. Only Hertz could resolve this mistake, but to avoid hassle, they tricked us! Otherwise, they would have been charged, and we would have had to provide proof, making it a dispute between the car owner and Edinburgh's government. Sadly, when I was studying in the UK, I heard about how bad Hertz staff were, and many people preferred to choose Europcar even if it was more expensive. Now I've seen it for myself, what a terrible company. The service is extremely poor, whether picking up or returning the car! PS: We waited forty minutes for the Hertz shuttle at the airport!

We were a little over an hour past the pickup time and they had returned the car to inventory. It took 90 minutes for a new car to arrive and it then had 1/2 tank of diesel but since we did not see the car before getting in I signed it was full as that was what the driver said. We did get £30 refund for the half tank of car upon return.

The car pick-up process was extremely slow. It took an hour to get a signal on the POS machine. The staff told me that in case of any accident, I must first pay Hertz £1500. They also pushed additional local insurance at £23 per day. It seems that domestic insurance with low coverage is not very helpful.

Car had rubbish in it. Parking tickets from 5th July. Rubbish in rear door and under seats. Waited a long time to collect the vehicle, girl was doing something on her phone and didn’t say anything and ignored the customers, she apologised once she served me but kept having to help the other lady when serving me so was distracted. On the plus side, I booked a 2 seater van because there was only 2 of us, but got an 8 seater VW caddy instead which was lovely to drive. Drop off guys weren’t to friendly and not anything to direct customers to wait by the car until someone comes so everyone was walking to the booth then having to wall back to the car.

Great. Brings up 2 seater vehicles which was good as I tried other sites and they only brought up cars at £90 minimum, I only had one passenger. Your site was great, I didn’t even think to check for a 2 seater van but this was only £25. Great site, 2nd time I have used it. Great.

Booked estate car and received hatchback which caused luggage problem. Charged for insurance I had already payed for

All good

All good

Great customer service - friendly and helpful. Very pleased with the car. Would highly recommend.

Booked car was not ready when we arrived. Got an upgrade after 1 hour.

Satisfied

Nice car, a small 4 door would have been better for storage and access to our luggage, but I possibly made a mistake in that regard as thought we booked a 4 door.

Easy to use once in UK. Couldn't get the booking completed from Australia

Due to a flight delay of over an hour, we arrived at 10:30 PM. Hertz said someone would be at the counter, but there was no one there. European Car next door told us to come back the next day. We tried calling the rental service but got no answer. The next day, Hertz said the reservation had been canceled and no car was reserved for us. The rental service has yet to refund our deposit! Very dissatisfied! I will not recommend this rental service or Hertz to friends!

Waited over an hour to pick up the car, and the vehicle provided was different from the one booked.