EZI CAR RENTAL REVIEWS IN NEW ZEALAND

Good

It's a local company, renting a car is convenient, good service, and the cars are in great condition. Highly recommended.

The service was good, and the car was in great condition.

Both pickup and return are self-service, and no one inspects the car upon return. It’s very fast and convenient. The store's location is also very prominent, right next to the baggage claim area at Christchurch Airport. My only minor complaint is that the store pushes various services aggressively. I ended up renting snow chains due to their persistent selling but didn't use them at all.

Convenient, the counter is inside the airport, the staff were fairly friendly, and the car handover was very simple, saving time. However, you need to collect and install the baby car seat yourself, which is a bit inconvenient. Other than that, everything was satisfactory.

The staff was relatively friendly, and both picking up and swapping cars were very convenient. If needed, you might consider buying additional insurance; it's not very expensive.

Excellent!

The car was in great condition and very clean. I hope the car rental company can make the return location clearer since the parking lot is very large. We only went there once when we picked up the car, so the impression was not strong. When returning the car, we parked in the space of a different rental company in the same parking lot, which led to having to move the car again with the rental company staff after handing back the keys. Fortunately, everything went well.

British English is quite difficult to understand. The pickup and return point is conveniently located a 3-minute walk from the terminal. However, the snow chains cost an additional 5 dollars per day, and we didn't use them at all. I thought they were provided for free when booking.

Satisfied

Very good, the car was in great condition and picking up the car was convenient.

The service was good. This time, the car rented at the airport had the engine warning light on when we arrived in Auckland. Later, we drove back to the airport branch to exchange it. It would have been better if the EZI Auckland city branch could offer a free replacement, so we wouldn't have to drive to the airport branch to exchange the car. Overall, the service was good and still worth recommending.

Communication was difficult, but that male staff member was always very polite!

Efficient service, both picking up and returning the car were very convenient.

The staff were very enthusiastic and considerate. They arrived within 5 minutes after I called from the airport. The paperwork was simple. When I returned the car, I didn't have time to refill the fuel. I was told it was okay to estimate a bit more for the fuel charge, but the elderly lady was very considerate and drove us to refuel the car before heading to the airport, which was both accurate and quick... The only downside was that the car was not a current model. It seemed to be a local brand compact car with slightly insufficient power. :P

They gave me a Nissan that's been driven for 100,000 kilometers, with a fuel consumption of 15L per 100km. It's unbelievable. And the rental staff kept asking if I wanted to buy a full tank of fuel! The experience was average.

The service staff at the car rental company were quite good. When we insisted on inspecting the car before signing, they diligently accompanied us and marked all conditions of the vehicle. They trust the customers more during the return process! Overall, we were very satisfied with this rental experience!

Excellent, highly recommended.

The service was very good, very friendly and detailed. The only downside was finding out there was no parking sensor after hitting the road, which was a bit uncomfortable.

The counter is in a very prominent location at the airport, along with other car rental companies. The procedures were very quick, but the car wasn't very new.