NEW ZEALAND CAR RENTAL REVIEWS

The rental company's translation document provided by the platform was not accepted by the store, saying it lacked certain paperwork. It required complex communication and multiple employees just to get it sorted out. Very confusing. (The Indian staff were unfriendly towards Chinese people)

Absolutely fantastic! Daniel was incredibly helpful, patiently guiding us through any issues we encountered. He even answered all our non-rental-related questions with great patience. It was truly wonderful, and we'll definitely choose YITU Daniel again when we return to New Zealand! The car was brand new, and the experience was amazing!

Didn't inform about hidden charges, provided a diesel car

The car was decent, but the service was terrible. There were some unexpected issues, and we had to return home immediately, so we had to return the car in another location, which cost over 2000 yuan. Additionally, the 20-dollar airport shuttle fee was frustrating. The staff at the rental office were only interested in taking photos and endlessly documenting everything. We needed help with our luggage due to our physical condition, but were ignored. The service attitude was very poor.

It's okay.

It's just average.

An unreliable car rental company. Without prior notice, they suddenly required a driving test at the pickup, where failing 5 out of 66 questions means you can't get the car and the rental fee is not refunded. We flew from our home country to Christchurch, exhausted and hungry, arriving at the car rental place at around 4 PM, with the office closing at 6 PM. There was no way we could pass this test in such a short time. Even for a domestic driving test, we need days to study. The company could have at least emailed a few days in advance. The car we got had over 100,000 kilometers on it, with severely worn tires. When we pointed it out, the office claimed the tires were fine. Being unfamiliar with the place, and considering it better than having no car, we reluctantly accepted. When returning the car, there was a small scratch on the door, and repair cost over 3,000 NZD, which is more than 13,000 RMB. Although insurance covered it, it felt like we were being scammed by this rental company.

The car model was too old. On the first day, they gave me a small car that was not the model I had booked. They told me to come the next day to exchange it and even asked if I had refueled it, which was quite annoying. The service was just mediocre; customer service would respond when it came to regular procedures and charges, but when I needed to exchange the car or ask about the car's features like Bluetooth, they ignored my WeChat messages and didn't answer calls. If there are other options, avoid choosing Yes Rental if possible.

Extremely bad, not just bad, extremely terrible!! Do not choose this car rental company at any cost! They set various traps for you and then overcharge you. They specifically source ancient second-hand cars, over 10 years old! This wasn't shown on the booking page at all, and the car rental platform has serious issues for not informing customers about the condition of the cars in advance, misleading consumers.

I booked a Mitsubishi Outlander, but they gave me a Toyota Yaris Cross and claimed it was the same class. It's an insult to my intelligence.

I booked a sedan but was given a hatchback. If I didn't agree, I would have had to take an old car.

Very positive experience overall, MODE helped to make my trip very easy and enjoyable.

I returned the car on time, but they charged me an extra day with no way to file a complaint.

The car's condition was very poor; the first car I rented often wouldn't start. The replacement car wasn't much better.

The car consumed a lot of fuel. Initially, I planned to return it in Wellington via the ferry, but due to strong winds, the ferry was canceled. I had to return it in the same city, which cost an additional 2500, which is more expensive than the rental itself, utterly outrageous.

The staff at Auckland Airport are of Indian origin, so communication was a bit challenging. The pickup point is a 7-minute walk outside the airport.

Very satisfied

It could have been easier and more convenient to hire a car! I only wished it was easier to communicate with one party regarding my Iate pick up due to a flight delay. Aside from that, it was a breeze. Thank you

I was worried about checking car for damage at pick up, as it was raining and hard to check . I did take photos. Luckily we had a short trip this time and I took care of th e car. I was given a hybrid car and it was very good.

Everything went OK. Thanks. I'm using QEEQ Again soon in Australia do hoping for another Hybrid car Please.

The staff is very accommodating, the car is excellent.