NEW ZEALAND CAR RENTAL REVIEWS

Not good, excessive fines, monopolistic behavior.

Very satisfied, good attitude.

Everything was great overall, the pick-up and drop-off were very quick.

Very satisfied. Easy car pickup and even easier return, with a shuttle service to the airport after return!

Excellent customer service.

The tire burst on the fourth day. I had to replace it myself and buy a new one, which was already troublesome enough. What made it worse was that they didn't allow me to change the car at a nearby branch; I had to return to Christchurch to do it. Ultimately, I had to complete the entire journey with constant worry and caution.

Quite smooth, encountered no issues.

I booked a Toyota Prado, but the first car I received was a Ford Everest without the equipped snow chains. I initially wanted to add this service, but the counter staff said it was included, which means the car should have had them. When I realized they were not there, I called, but no one answered within half an hour, and it still wasn't 9 PM, their closing time. The next day, coming down from the snowy mountain, I noticed a strange brake noise, a fault on the dashboard, and the steering wheel pulling to one side. After contacting the store, they asked me to return for an inspection and replaced it with a Mitsubishi Pajero on the spot. Since the store was in the opposite direction of my accommodation, it took an extra hour and a half round trip, plus I waited half an hour for the inspection and car swap at the store. I hope you can compensate for the inconvenience to my trip, the potential safety risks, and the wasted two hours.

The car I received was very new and in excellent condition.

Quite satisfied, the car was in great condition, and the pickup and return were convenient.

Very satisfied, the staff was very friendly.

The staff were patient. I added roadside assistance plus, but the deposit was still $200. The insurance for this model is excellent; the basic coverage has zero deductible and is handled by the rental company. Additional coverage can be added as needed.

Satisfied

Very satisfied

Satisfied

Our flight was originally scheduled to arrive at 7 PM, but it was delayed by over an hour. By the time we got our luggage, it was nearly 7:30 PM. The car rental location was right outside the airport exit, sharing a counter with Hertz. The staff was very meticulous and enthusiastic. We had to take two highways and needed to prepay with the rental company. After completing the paperwork at the counter, we followed the signs and walked a few minutes to the parking lot to pick up the car. We got a small SUV, which locals drive frequently. The car was relatively new, with just over 30,000 kilometers on it, and it was very clean inside. Dollar offers great rental rates, and we will choose them again next time we visit New Zealand.

Both pick-up and drop-off were efficient. At drop-off, there was company staff in the parking lot to collect the car, with no unnecessary inspections. It's convenient and hassle-free.

Excellent car rental service

The rental company was very enthusiastic. They contacted us in advance and picked us up at the airport to go to the rental office, which was very convenient.

Excellent service, the reception lady was super cute. I do have one note: the phone number provided by QEEQ in the order was incorrect, and it didn't mention that the shuttle pick-up point is at Gate 2 of Christchurch Airport. Due to the time difference, I couldn't reach customer service. We were in a rush and had to ask around at the airport for help, while the company staff were waiting for us at Gate 2. We ended up wasting half an hour.