The staff was very polite, but the car was not ready when we arrived. We had to wait 20 minutes because it wasn't cleaned yet. There was only one staff member handling the paperwork, which was quite slow, but I guess that's typical for New Zealand.
The actual vehicle is not the 2023 model, it's relatively old. There's a strong odor inside the car, and the steering wheel shakes violently when driving at 100 km/h on the highway, posing a safety risk.
The service was average. They were closing in ten minutes and didn't send a car to pick me up from the airport. I had to wait until the next morning to get the car, causing me to spend the night at the airport.
Not bad overall. However, the staff at the counter described the car as brand new, but upon inspection, we found five minor damages. After taking photos and discussing with them, they asked us to email the company, which I found unsatisfactory.
Great car rental experience. The car model was more than sufficient for a solo trip. Handled rain and snow without any issues. Although the car was a bit old, it was totally adequate. Recommended.
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