SPAIN CAR RENTAL REVIEWS

It was okay.

Upgraded the car model on the recommendation of the store staff, and the overall experience was excellent!

First, there were only one or two people at the rental counter, so the waiting time was quite long. I was the fourth in line and waited for over an hour. Second, the various service charges during the process were annoying (more mentioned in other reviews). After charging me a 1400 EUR deposit for vehicle damages, I saw the car I was renting, which was covered in scratches. I immediately took a full video of the car (see attachment), went back to the counter, and the staff said that the video was not acceptable, they needed photos (deliberate difficulty?). So, I took photos and argued with her for a long time. Finally, she reluctantly noted the scratches on my rental agreement and stamped it. Third, after completing the paperwork, I found out that I wasn't given the car model I reserved. They insisted that I accept a smaller Kia. If I disagreed, the only option was a manual car, or I had to wait until an automatic one was available, with no clear time frame. There was no apology whatsoever, even though they knowingly downgraded my car model. This was deceitful! Fourth, the car key had a low battery, and on the fifth day, we had to press the key against the start button to start the car. We needed to search for a Kia store to replace the battery since the car couldn't start with the key. You can imagine my panic! I don't even want to mention my feelings further. Overall, highly not recommended!!

The service attitude was perfunctory, and they forced you to buy full insurance, costing an extra 1,000 yuan. They wouldn't give you the car if you didn't buy it. Beware!

No refund if documents are incomplete.

In the future, I probably won't choose Zuzuche for car rentals abroad. They sell insurance from Chinese insurance companies, which means if an accident happens, you have to handle it and pay for it yourself first, then claim compensation after you return to China. (And even then, there's no guarantee you'll get compensated! Who trusts Chinese insurance companies anyway?) Driving throughout this trip was really nerve-wracking!

The service was decent. The rental car company is not located inside the airport, but they provide shuttle service. The main issue was the long wait time to pick up the car due to the large number of people.

The service was excellent.

Picked up an automatic car 5 hours late and still didn't get the hybrid model.

Overall service is good.

Overall, it was quite convenient and good.

The car we got in Budget was very good. However, service at pick up was poor. We had to wait a long time to get the car as it was not available.

I used Qeeq for the first time. It has been a very good experience so far. Would recommend it!

There was a minor issue this time. Normally, they upgrade the car for free if none are available, but this time a male front desk attendant, who didn’t look European or American, first tried to force me to buy insurance. When I refused, he said they didn’t have smaller cars and I would need to pay for an upgrade. The next day, I went back to the store and the manager confirmed the upgrade would be free. Their cars are usually good, and their service is typically fine. It seems like this staff member wasn't very knowledgeable. This time the refund was slow; it's been five days since I returned the car and still no refund.

The service is good.

Added extra charges

Satisfied

Quite good

No major issues

Very satisfied

Very fast service