SPAIN CAR RENTAL REVIEWS

Excellent! The staff guided us patiently during the car pickup!

The new Yaris Cross has less than 1500 kilometers.

The reserved car often differs from the one actually picked up. Although we purchased insurance when booking, we were forced to buy additional insurance at pickup.

The actual car was a new model Kia, which is significantly larger than the Qashqai. It was a diesel vehicle with good performance and features, but not very convenient for city driving. Initially, the rental company recommended a BMW, but it would have cost an additional 25 euros per day, so I turned it down. They also suggested pre-purchasing a full tank of fuel, claiming it would save the hassle of refueling when returning the car. In reality, the tank was only a little more than half full when I picked up the car, so pre-purchasing a full tank would not have been cost-effective. I avoided this pitfall. Overall, the service attitude and the car pickup process were straightforward and smooth. Regarding additional insurance, we showed them the contract that clearly outlined the terms. That English explanation was quite important. After reviewing it, they briefly explained that in the event of a claim, we would need to pay upfront and that concluded our discussion.

The deposit was not refunded on the spot.

The deposit wasn't refunded on the spot.

The experience was excellent, although there were quite a few people in line to pick up the car. Everything was explained clearly, the car was very new with only a little over two thousand kilometers. They suggested we add insurance, but they let it go when we insisted. Returning the car was simple, no need to clean the car as long as the tank was full. Overall, very satisfied! Will choose this rental company again next time in Spain.

The overall service was great, the entire process went smoothly, and I am satisfied.

Excellent

The guy on the desk at Goldcar was possibly the rudest person I have ever dealt with. He definitely shouldn’t work in customer service. He was very put out we had our own Insurance and therefore did not require his. If goldcar and up as an option in qeeq again I would not book.

Qeeq service and information are excellent.

The biggest problem was that we booked an automatic A3 car but ended up with a manual SUV Sportage. As you can imagine, it was a nightmare on narrow roads and steep hills. Additionally, they didn’t inform us at all and just pushed us hard to buy full insurance. We already purchased full insurance via the rental platform, which they didn’t recognize. They insisted we buy full insurance again for 130 euros including tax for three days, whereas in other countries, buying it is optional. Only after disputing for over an hour did the manager finally agree that it wasn't mandatory. They also didn’t tell us it was a manual car. We realized it once we got in the car and saw the manual gearbox, but by then, we were too tired to argue.

Great service attitude. Although the car had some minor damage initially, they marked it themselves. There were no issues upon return.

There were many people in line; foreigners are not very efficient.

Very satisfied

The claim processing was slow and the roadside assistance was in Spain.

Good service attitude

Very good

Basically satisfied

Lost cost car rental with very basic customer service. huge line for pick up (over 1 hour)

Extremely poor attitude. I strongly advise everyone to avoid this rental company. I reserved a Volvo XC40, but received a damaged Citroen instead, which shocked me. The staff also messed up my email, preventing me from receiving any electronic documents. Repeated reminders to correct it were futile. Avoid at all costs.