SPAIN CAR RENTAL REVIEWS

Very efficient, brand new car, no city restrictions.

The procedure was well-organized and clearly explained, and the vehicle was clean.

Car was new, in perfect condition and very clean. Very fast pick up and drop of, nice staff as compared to other companies

It was easy to book and good price/quality

When picking up the car, Hertz staff aggressively pushed the super cover insurance, implying that you can't rent a car without it.

The car was in good condition

Terrible service, they forcibly sold me insurance, and when I refused, they charged me a 2000 EUR deposit. The car they provided was extremely dirty.

The service attitude was quite good. Apart from the car being relatively old, everything was fine overall.

Highly satisfied

I did not like the car given as the gear box was difficult to use

All good

Hidden fees were charged, resulting in an additional 100 euros per day for full insurance upgrade.

The staff were pretty nice and enthusiastic. However, they did mention the need to buy insurance at the store, which might be due to different understandings of the two insurance models. Originally, I wanted to rent a touring car, but they gave me a Lynk & Co.

The customer service's expertise!

This company is not good; the queue time is long. They require a credit card hold of 1200 euros when picking up the car. If you don't have one, you are forced to purchase their insurance for 70 euros. An additional 40 euros is required to go to Andorra.

Overall, it was pretty good.

Excellent service

Viaje por trabajo. Llegué a Sevilla a las 10:45h y tenía una reunión a las 13:30h en Córdoba. Estuve esperando la furgoneta que me llevase al punto de recogida durante 50 minutos. Cuando llegué al punto de recogida había una larga fila de personas esperando para recoger su coche. Tuve que esperar más de 30 minutos para que me atendieran. El personal muy amable pero estaban dos personas para atender a toda la gente que allí esperabamos y además tenían que atender las incidencias telefónicas. Finalmente llegue a Córdoba a las 14:00h media hora tarde.

Apart from the long queue, I didn't buy insurance at the store and had a deposit of 1100 euros held.

The service was excellent, the car was almost brand new with just over a thousand kilometers.

Attempted to sell extra insurance.

The store charged additional fees unfairly, claiming that the Spanish driving license of the driver was less than 5 years old, and therefore charged more than 30 euros as per their website regulations. Fortunately, after seeking help from the rental car platform, it was confirmed that only drivers under 26 years old with less than 5 years of driving experience should be charged. The rental car platform quickly refunded us the fee.