We booked for Toyota RAV but we were given Havel. There were few RAVs (non Hybrid) at the parking spot awating for pickup and we do not understand why we are not alloted. This is the 2nd time we have booked Toyota Rav but not given one.
The phone number to call for pick up was a toll-free Australian number that did not work on our international cell phones. We had to find a payphone, figure out how to use it and call for a pickup. No one answered that cool. We had to leave a message. No information as to how long pick up would take and specifically where the pickup was We were able to ask at the information desk in the international terminal and they told us where the pickup was. We waited 20 minutes and I called again, this time finding out that the number was for Bargain Rental cars. Again I left a message. Finally they showed up and then told us that they had to go to the domestic terminal to pick up other customers. The whole process took over an hour from the time we made our first call to the time that we got to the rental car location.
“I will definitely use bargain again, Next time I will ask for an upgrade or newest possible vehicle.”
About BARGAIN:6.0/10
I think what’s important is if you are using cars that are slightly older with a bit more wear and tear it’s important to reassure the renter that the previous damages are not there responsibility and that it is understandable that a car of a certain age and kilometre status will have such small marks and damages to show for. I spent the days thinking that people in the office may think we were the ones who damaged the car when clearly all the previous damage was just over time. In their credit they have not questioned any of the previous damage, but I spent a lot of time assessing it and noting it all down which is not time I wish to be losing on a quick break.
About QEEQ:8.0/10
In their credit they have not questioned any of the previous damage, but I spent a lot of time assessing it and noting it all down which is not time I wish to be losing on a quick break.
The team at Budget communicated with warmth and we’re professional and friendly. They picked us up promptly and drop off was even smoother! Great customer service all round. Car was clean, ready and well. Presented!
No
We understood we were getting a Toyota Corolla or equivalent- whilst the Suzuki Swift was good it can not realistically be considered equal in engine and other size to the Suzuki
Easiest check in ever, and whist they gave you the option for insurance, did not try to upsell, confuse or continue trying to push. Best car rental ever
About QEEQ:10.0/10
Love booking through Qeeq - easy to use, clear, and best rates
I was served by Karen at Bargain, Melbourne Airport, she was friendly, professional and provided me with all the help and queries that I needed. The vehicle that we had collected was very clean and there was even a slip showing us when the vehicle was last checked and serviced. Collecting and returning of vehicle was very quick and seamless (unless, of course, many other people were in the same queue as you). I would recommend getting your rental vehicle from Bargain.
About QEEQ:10.0/10
Qeeq is very helpful in providing car rental comparisons across multiple rental companies, I was fortunate enough to get an even cheaper price after booking as the Price Drop Protector worked its magic! I send a couple of questions through its customer service portal and the responses were very very prompt (less than an hour).
What could have been better? -> If the price-drop difference refund could be returned to me faster, as I was advised that the price difference will be refunded after I drop off the car around 10 working days. But all in all, I would consider to book through Qeeq in the future.
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