ALAMO CAR RENTAL REVIEWS IN AUSTRALIA

We got upgraded to a bigger SUV for free! The staff at the pickup counter was very thorough when explaining all the pros and cons of the optional add-ons, her recommendations etc. Dropping off was also very easy as Alamo was the first company you will see upon entering the rental car return area.

I like that the website and mobile site are quite similar, making the filtering, sorting and choosing much easier. The price was also very competitive. I no doubt will be using this site again!

No need to queue, probably the least crowded rental company. The staff will try to push you to add insurance or buy fuel, which is expected. We booked a 7-seater car, but upon arrival, they told us there were no 7-seaters available and downgraded us to a 5-seater without any discounts. Later, we did see 7-seaters in the parking lot.

Charges fuel without evidence of fuel dropping by 1 bar. The car was returned with full bar of 550+km in drop off zone. The staff however without investigations and sufficient evidence, charge my card on fuel, without our consent and authorization.

Guy who served us was very helpful. Bit of a queue but we didn't mind waiting.

Staff were friendly. I asked for a free upgrade but they politely declined and I paid for an upgrade.

I always book through Easyrentcars and love it!

A very good experience where they upgrade us the car from a compact car to a SUV without any charges!

Had a parking lot hit and run. Alamo immediately processed the 4000.00 deposit which was converted as a Canadian credit card was used. When the claim was finally settled for 1800.00 the funds were returned in Au $ dollars triggering conversion losses in excess of 300.00. The deposit should have been held and not processed untill all charges were confirmed which would have eliminated the currebcy losses.

Absolutely brilliant staff at Avalon airport! I hired a car and dropped back that morning at Sydney from a different company and I cannot explain what a breath of fresh air it was to deal with Alamo! Great car, super clean and easy to drop back with my invoice with me with a few hours.

Great price and price drop feature. Will use again!

They charge you without statement and details

Nice car, the guy at pickup was fantastic!

Very helpful staff. Able to provide early pick up and gave a free vehicle upgrade. Extremely happy.

Hidden costs on the hire of booster seats, and it couldn't be explained why there was additional costs and how it come to the total that was being requested.

Car is fairly dirty and we are not sure if Alamo is part of enterprise group. It takes some time to pick up the car from terminal 2 arriving from terminal 1

Great company

Amazing service

excellent customer service from the gentleman in Mackay

Attitude of staff need to be improved to be more helpful and explain more details for 1st time car rental in Perth.

Counter staff were friendly and helpful - dedicated to get us on the road quickly.

Lee Scott the Branch Manager for Enterprise rent a car at Port Macquarie airport that handled the booking was excellent.

I am pleased with the pick up procedure, but drop off procedure could be better if I was informed that no one at drop off location

I should be informed that no one at the drop off area. I have to ask AVIS counter and was told that just leave the car there and lock it then walk inside to see the agent