ALAMO CAR RENTAL REVIEWS IN AUSTRALIA

Booked a car of BMW X1 SUV type but they didn’t have the car available or similar so got downgraded to a Holden astra sedan. The car was in great condition though.

Greta service form easyrentcars.com. Helped with the my questions quickly.

Excellent car, friendly staff, great price. Excellent experience

Convenient and easy to use.

Only complaint was no parking spots for alamo available on drop-off. Drive a few laps of the car park before being flagged down by a staff member who happened to be doing a return. Once he took the car the drop-off process was super quick. Everything else went great!

Didn't get a chance to see the price drop protector in action, but the price was good and couldn't fault the booking process - paper and hassle free!

特に問題なくスムーズにレンタルできました。

特に問題なくスムーズでした。

Difficult to find the customer service base at adelaide airport. There is no indication on the booking that its shared with enterprise car rental bookings. Sign should be bigger or change your name to enterprise car rentals.

Alamo excellent service and had a cheap offer on fuel which I took

Excellent service from Alamo. Very quick process. Got upgraded to 4WD at no extra cost. Highly recommend

Great price. Easy to use. Will book again

The process to collect the car took a while.

I wish there would be more discounts.

Excellent

Easy to deal with.

Easy to deal with, including cancellations when needed.

When I received the car from BNE airport, I did not received a full tank. As I only noticed after I drove out of the Airport, I took a picture of the fuel gauge and did not drive back. When returning the car, I told the staff at the airport about the issue, and showed them the photo. They verified the time of the photo taken, and agreed that I will not be charged for fuel. In fact, I returned the car with more fuel than I received. The staff even asked me to send the photo to for them to forward to the management. but later in the day I receive a RA stating I will be charged for refueling of 15L. I tried to email Alamo through their website to the BNE office, but there is no confirmation that the email was received, or any respond from them in any way.

Very friendly staff willing to waive extra charges for returning the car one hour late. very clear on all invoices

extremely helpful online help with quick response. change the price to desired value automatically

We rented the Alamo car through National. That was a bit confusing and the communications was poor.

See Alamo comment

受取前に取り扱い代理店について詳しく教えてほしかった。 車の、停車場所を図などで表示した、ものがあれば、言葉が分からなくても、すぐにわかって良かったと思う。

Very convenient location in Melbourne airport, and the front desk agent was very efficient and pleasant. Will hire here again.

Great value for money!

Initially had insufficient car seats and had to wait for new one to be delivered, despite pre-booking in advance. Staff unwilling to assist with installation of car seat. Car itself was great however, excellent condition and very clean.

I found the website easy to use and informative

Was really great having a rental service that had the cars parked so close to the terminal. A very short walk from the counter to the cars and we were given very clear instructions on how to find it. The car was presented perfectly and we were given all the information we needed at pick up.

Car was unsafe had 2x bald tyres, fuel tank was not full on pick up, I did show attendant he agreed I also took photos, vehicle had numerous scratches that where not noted on booking also showed attendant, all he said was take photos. I dont rent vehicle to then spend half hour looking over the vehicle and taking photos so I dont get charged for things I didnt cause. Terrible experience wil never use Alamo again or recomend!!

I rented a Kia seven-seater from Alamo (Enterprise) at Sydney International Airport (Terminal 1). I found the rental counter and completed the rental process, signing many agreements (later realizing some terms shouldn't be pre-signed). I thought renting a car would be simple given my extensive driving experience in the US and Melbourne. However, upon returning the car, I was informed of a scratch on the left side. Despite being very careful and considering the other three passengers also found it strange, we all agreed there was no incident and such a scratch would have made a noticeable noise. I would like to make the following appeal: 1. The rental company did not inform or accompany us during vehicle inspection, violating our right to know the vehicle's condition. At the terminal, they had us sign all the documents in advance (it took about 5-8 minutes to find and inspect the car), without any specific details or staff accompaniment. We had to find the car and drive away on our own, and although we didn’t take photos, we were at a disadvantage, assuming a developed country would prioritize reputation. 2. During the return, the inspector also mentioned damage on the right side and to the windshield (though the windshield was intact upon rechecking, and the right-side damage wasn't ours). We felt the inspector wasn't familiar with the car's condition. This raises doubts about the scratch being our fault. 3. The inspector stated that handling the matter with him would cost 1000 AUD, but it might go up to 5000 AUD with the manager, raising concerns of extortion and discrimination. All present can testify to this. 4. At the international terminal counter, the manager knew nothing of the situation and called in the inspector, who then froze an additional 5000 AUD on my credit card. Feeling coerced and with an international flight imminent, we had no choice but to comply. Later, as we reached the departure level, the inspector demanded more signatures, which I signed with 'Disagree.' The experience was worse than in the US, Japan, or New Zealand, severely impacting our dignity. In summary, the rental company was unprofessional, their service was lacking: asking us to sign agreements in advance, violating our right to know the vehicle's condition, showing disrespect, and potentially involving extortion. We are not unwilling to pay but demand clear and honest transactions. Lastly, I affirm that the vehicle had no incidents during my rental period.

Our first time booking with Alamo and would do again! More friendly and way going than any other car rental I have booked with.

Easy to use. All costs were clear - no surprises.