BUDGET CAR RENTAL REVIEWS

Muy amable el personal del atención.

The Budget staff at both pick up and drop off were rude, unhelpful and really did not seem to even want to be there . Just terrible service

Staff were brilliant and handled the corporate disaster of Budget very professionally. No car availability for three hours after getting off a ten hour flight. There had to be around fifty people just waiting around. Just awful, awful, awful.

Fine, booking is a little cludgy as they send you a confirmation email to e log into. But once your in it's OK.

The car was as expected. Long lines at rental counter. Very long wait to get the car.

Worked well. Didn't get any discount.

Totally shocked at the number of people in line for Budget car rental. 100's Waited 1 hour in line and another 45 min at the counter as they did not have a van available for us. We had 6 people so we had to wait until they found one. (which we had booked)

They did a great job and as I am a disabled veteran they drove me back to the checkin counter

NA

2 hour wait for the car was t great, but Counter staff Desmond handled this with humour and confidence. Well done!

During the trip the car got a scratch. When returning the car the Budget Agent estimated the cost for car repair and we paid the amount x. The agent assured us that all is set and Both parties signed the return documents. One day later we got a message that the car repair costs will double to 2x. We answered that we do Not accept this. Not successful. Budget charged us the 2x amount. This is very bad behaviour and I will Never take a car from Budget again.

Great service... will use Budget again... as allowed spouse to drive car without any extra charge!! Fantastic!!

Easy to use.

Es avis

todo funcionó ok

El auto superó mis expectativas. Pero tuve que esperar por el auto casí una hora.

Cuando hice la reservación del auto ofrecian un paquete de protección de la unidad tanto en México como en Estados Unidos, pero en la agencia Budget me obligaron a pagar un seguro de cobertura nacional de acuerdo a la ley estatal de Baja California.

We were delayed at immigration with an interminable line! By the time we arrived at the Budget office, it was closed. After evaluating the options, I decided to hire a car for 24 hours from Avis; while I was in the Avis office, I heard another customer say that he had a Budget reservation, I asked him about it and he told me that Avis and Budget are the same company, so I was able to pick up the car I had originally reserved from the Avis counter. I was glad I did not spend the extra money on a taxi or additional rental, however a little more information would have gone a long way to relieve the stress and not make us waste another hour looking for solutions, after we had been traveling for more than 24 hours.

Be aware that the car/option you may have selected isn’t always going to be the car you get. In fairness it states “similar” in the advert but had hoped my car choice would have been available.

The booking process was pretty smooth. It would be useful to make it clear there is no system in place to pay automatically for any toll roads you may use.

Helpful staff in Austin. In San Antonio no receipt was emailed to me and also I was not told I was being charged for 2 extra hours. There was some time confusion. Other than that, good.

Very good as always. The only thing is I booked the car at 0700 and returned after 0900 and was charged extra hours but think it was a confusion.

Staff were helpful. It was not clear that car hire was not based at the airport and the directions for the bus were not accurate so we wandered around the airport searching for a while and then had a 20 min wait for a bus. Unsure if this is a QEEQ or Budget issue.

Highly recommend Budget. Kind, easily useful service as well.

QEEQ is by far the best.

オイル、空気圧のチェックが必要

Car drivable but had faults (cruise control and collision warning inoperative and warning lights on). Were not advised of existing damage to bodywork. Car had 90,000 on clock so not a new vehicle. Counter staff and return staff very pleasant and efficient.

All good.

Car was fine but had a dent in the side which was not mentioned on collection. No go round the car. Very long queue for collection - not what you need after a day of travelling. Staff were helpful and efficient but very understaffed- thus the long delay and limited hand over.

Worked well.

Over two hours long wait at a stuffy hot waiting room in LaGuardia. No compensation, not even sorry for the long wait. Waisted half a day of our trip.