OK MOBILITY CAR RENTAL REVIEWS IN SPAIN

Vehicle was great, counter staff okay, however possibly a 'lost in translation' moment

Overall, a very good experience only spoiled by one representative who was very unhelpful when asked for a map because our phones were not getting a GPS signal.

The car wasn’t overly clean and had lots of scuffs and marks on. But service was good, and quick.

Shutlle bus very difficult to pick up

Shuttle bus dificult to find

Unexpected and unannounced fees of €50 due to arrival at 10:30 pm !!

Had to wait a long time at the pick up and please make sure you always read the small print as we got charged for things that we shouldn’t have.

Booking was very easy and straightforward

Love the fact you both walk round the car at the end of the rental, knowing when you leave there's no potential for any unexpected charges

Great prices as usual

too long and slow line to pick the car

I used OK RENT CAR twice in Portugal, and that's the reason I wanted to book with them in Spain too but I was really disappointed. First I tried to call them and warned them that we might be a bit late due to flights delays, and the lady was not really helpful" Wel you only have one courtesy slot, otherwise you need to cancel", and of course I told her that I don't want to cancel, it was just if they could hold the car in case. Anyway, the second problem was to find the actual pick up guy in the airport. I had to call because no one was there with a sign or something, turns out the van wait up like 10 minutes from the terminal, and he almost didn't see us and drove away without us. We would have no clue if I didn't call. When we arrive ar the car rental agency, there was no greeting and the counter guy was a bit difficult. First with my credit card, when he kept saying "Miss this is not a credit card" and I am like yeah it is. Do you have another one? Look I am renting cars once a month and I have been using this card and never had an issue with it, so please take it. After 5min he finally decided to try. The second thing was when we needed to do the initial check-up of the car, he just gave me the paper with a pen and said: "Ok bring me back this". I found it super strange as normally they come with you and do it with you to make sure everyone is happy with it. "No miss in our company we do not do that". Well, the same company in Portugal does it, to which he replied really pretentiously "well maybe they are not busy with their 3 or 4 bookings a day". I was like, hum the rental agency is pretty empty now ( it was 4 members staff, and only us and another couple trying to rent). When I brought back the sheet, he made me do it once more, because according to him, I put "too many details", what a waste of time! The car wasn't perfectly clean but at least it was comfy. Anyway, all this to say that if I go back

I was really satisfied with the booking process once again, I had a voucher to use so this booking didn't cost me a lot. Nothing else to say

The car was of top spec and came with navigation and Apple Car which was very useful. The handover was very smooth and the staff spoke good English. Returning the car was an easy process as well, very quick and efficient. A very good experience all in all.

Excellent as usual

Advisors very rude. Conned into buying premium insurance attitude take or leave - leave your stranded. Waited 1 hour 20 mins to be attended too. Rushed through paperwork. Did not explain small print and clauses. Returned car 2 hours early forced to pay 50 euros or miss my flight home. Never ever again will I deal with this company. They won’t respond to complaints okcarrental block you. Horrendous experience.

Everything was good but the drop off location ended up different than pick up (maybe our fault as we were slightly late), but then the shuttle wait to airport was 20 minutes. When it arrived it was only going to Terminal 4 (not ours) and we had to Uber to the airport yo barely make our flight. This was not explained as a potential issue

You get what you pay for - very cheap but really grumpy customer service when you refuse to take out their insurance. Car quite scratched so we had to take lots of photos and video before setting off. Fine.

Todo muy bien, muy buen servicio y excelente atención de los empleados. Lo único a mejorar fue que en la entrega del auto No estaba el tanque lleno como decía el co trato. Y yo lo devolví Lleno total.

Muy bien todo. Excelente precio y facilidad de opciones de alquiler.

the pick up details provided by easyrent cars for this pickup were wrong but was sorted . apart from the normal sales pitch for upgrades then this was excellent service.

Like how you leave the rental company knowing you've got a full refund

The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.

Easyrentcars.com has been very helpful in resorting the insurance claims. They have very prompt customer service and all emails are replied within reasonable time with clear and concise instructions.

Had to wait for courtesy shuttle bus ....a little disconcerting as worried about not being picked up. Wait to complete documents was exaggerated as only one member of staff (the other had to return to the airport as vehicle didn’t have sufficient room for all customers).