Despite purchasing a full insurance package, both branches charged insurance fees without verification (they didn't even bother to promote it), consumption tax, terminal usage fees, and fuel fees. They also overcharged me for an extra day of rental. The car was not handed over with a full tank of fuel, and although I returned it with more fuel than when I picked it up, they still deducted a fuel fee. The total charges were nearly double the amount confirmed on the platform! This is serious fraud! As a long-time user, this was my worst experience. Please give me a reasonable explanation and solution, Zuzuche platform.
At the car rental point in Picton, a ship had just arrived, and I had to wait in line for half an hour at the office door. Two elderly ladies were working, and they were very friendly. When it was my turn, I had prepared all the necessary documents in advance; they reviewed them, swiftly printed the contract, and handed over the keys. The parking lot is about a 2-minute drive from the port office. One of the ladies, worried I might not find the car, accompanied me to the parking lot. There were no upsells at the counter; they just asked if I needed to return the car with an empty tank. They informed me the gas price was 2.5 per liter and assured me that full insurance covered everything, advising me to drive carefully and not to worry. On the way to the parking lot, she kept reminding me to drive on the left, not to speed, and to practice driving in the lot before hitting the road. She even came out to check on me while I was practicing to see if I needed any help. I am very grateful to her. A true exemplary employee of Hertz.
“Car Pickup at Auckland Airport and Return at Rotorua Airport”
About Hertz:6.0/10
Although the staff provided service in Chinese, they spoke very little. The actual card charge was more than the amount shown on the car rental website without any explanation. It wasn't until I consulted the rental company after returning to Beijing that I slightly understood why. Overall, it caused unease.
“South Island, Christchurch, Arthur's Pass, West Coast, Fox Glacier, Wanaka, Queenstown, Dunedin, Tek”
About Hertz:10.0/10
Renting and returning the car was very quick, no additional insurance was pushed, and the car was very new. I always choose this company for outings. Their prices are usually slightly higher than other companies, but considering the 16 days in New Zealand with a large car like the Highlander, the price from QEEQ is actually quite reasonable.
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