“Easy but wld like clarity on insurance policy, ie who to call if you actually were in an emergency”
About Hertz:10.0/10
Upgraded at Hertz, absolutely delightful gentlemen at Guildford who went above and beyond to explain car and return process which was after hours on a Sunday. Really delightful.
About QEEQ:10.0/10
Easy to use albeit more expensive than if I had gone directly to Hertz in the UK.
I was very happy with the service. The booking site required three attempts to book. The WhatsApp messages were a little delayed compared to my travel arrangements. But over all I was very happy. Thank you.
The counter staff Mr. Amaan was very nice and polite. He had excellent customer service skills. I would recommend Hertz for everyone hiring a car in UK
I got an EV, I couldn’t activate the Polstar card. I couldn’t charge the car as I didn’t have a ChargingScotland card. I contacted Hertz and received no reply. I will not use them again.
It's quite disappointing to have both fuel and electric cars in the same category. The service fee for handling traffic fines is very expensive. For a £60 parking ticket, Hertz charged a £42 service fee, which is about a 70% service rate. That's too much.
They did not notify me of the violation in time. After one day, they directly deducted the service fee and the fine without permission. This is very upsetting.
The car rental company is great! However, my QEEQ order was supposed to be at the North Station, but their website showed the order at the South Station! Not sure what happened with QEEQ!
Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.
Everything about the car was OK but we have been changed more than 50 pounds for VAT and other nonsense. Also they charged us for a full tank while the tank was half full!! Never go for herrtz again.
About QEEQ:8.0/10
It was easy and quick but they must be clear about VAT or tax etc.
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