HERTZ CAR RENTAL REVIEWS IN UNITED KINGDOM

Quite good.

Car was better than expected and it was quite new. Whole process went smooth.

Easy and safe service to use.

I won’t never ever book cars with Hertz especially in UK. Rigid staff, poor customer services and don’t even ponder long q waiting to pick up the cars as staffs just take their own sweet time to process the booking. Totally waste of time as we q for almost 2 hours for less than 20 people in line. From counter to ground staffs, all are very arrogant and unfriendly at all. Even the shuttle service to terminal takes ages to come and not really care whether u r catching your flight schedule. I never had such bad experience with Hertz in other countries over the world. Sorry, yes ruin my day

Everything is fine. Please be cautious with yours posted rating on Hertz. Not matching customer expectation at all

Car was bit under power I felt. It was Vauxhall Mokka. I had booked Astra but got bigger Mokka. Space is better in Mokka but power is less - it didn't pickup on 2nd gear, I had to come to 1st gear always. Otherwise good experience.

No car seat training so we had an old car seat we couldn’t use

Simple process, excellent service

Excellent vehicle. The gps voice direction was mostly wrong. It was giving wrong voice instructions and I started to ignore it and followed the visual (map) and the road signs to correctly take the directions I needed.

I am very satisfied with Hertz's service.

They told me to collect the car from a certain and in a certain space. The car wasn’t there and we had to scout the area looking for the number plate. The agent told us to call him if there was a problem. But he never answered the phone.

Had to wait for shuttle bus and customers already there but not too bad

All good

Vehicle handed to me in poor condition due to badly damaged wheel, if that had been my personal car I would not have driven it in that condition!

Good

service was great, friendly, helpful and quick.

booked a caddy van but did not have one down graded me to a petrol corsa ended up costing me more in fuel than it would of in the small van as i have a company fuel card thats why i wanted a diesel

The service was excellent, the vehicle was 1st class almost new, p

Price Drop was brilliant it saved me £32 I believe, when collecting the car I was looking for easyrent not knowing it was herts ?

Hertz Aberdeen were great but Hertz Liverpool staff were meant to follow up with us on cost of vehicle and did not. Very disappointed with Hertz initial customer service compared to other companies.

Good service

The car pickup process was anything but smooth. Hertz displayed a price on Zuzuche that wasn't the final amount. We almost couldn't get the car because our credit card limit wasn't enough. We had to transfer funds last minute, which made the start very unpleasant. The car we got was a Peugeot 3008, apparently the only model available. The staff insisted that it wouldn’t fit our luggage and tried hard to get us to upgrade to a Land Rover at an extra £60 per day, totaling £3000 even after a supposed 50% discount. We found it too expensive and decided to try fitting our luggage first, which we did successfully. Is a 3008 the same class as an A4 estate? We were so annoyed that we didn't argue much more. Eventually, due to cross-border fees and one-way rental charges, the total cost was about the same as other rental companies. In the future, we will ask for all details up front. We used to rent from Europcar, where the displayed price was what you paid, and it felt straightforward. No wonder Hertz gets low ratings; there are too many hidden charges.

Very helpful desk staff when I called to confirm and with my questions about deposits. They got everything processed quickly and took note of car damage without prompting

The wait for arranging the car pick-up was too long. We had a reservation at 10 AM and arrived at 9:45 AM, but had to wait in line until around 11 AM to start the process.

Pathetic experience at Hertz as they didn’t provide the vehicle which was pre- booked. was forced to take a sedan which was uncomfortable as we were 5 adults travelling.