HERTZ CAR RENTAL REVIEWS IN UNITED KINGDOM

Everything went good. They gave me a bigger car than I booked. Ok the pick up, little less the drop off: the office is not 24h open, so I had to leave the keys into a drawer outside the office

Everything ok

The car was just what we needed for the trip we had planned. Great customer service, couldn't fault them in the slightest.

Smooth booking platform, easy to manoeuvre through the site.

The original car model was not provided, and the replacement was a smaller SUV. The salesperson deceitfully added super cover to the contract, despite my repeated insistence that I would not purchase the additional insurance.

The hard sell on extra insurances wasnt appreciated and their £1000 fee per incident was damn right illegal. The car collection point was in a different location to the office and there was no one around to discuss the condition of the car before we drove it out of the lot. Other than that we were very happy with the car.

Everything was fine with my experience.

Very helpful man organized my pickup and return.

When I try to pick-up the car, they required insurance even I paid for super cover insurance. I have used this application several times, and I always using super cover. But they said I paid for other company. I can not understand this situation. So I had no choice and went trip without insurance. It was very terrible experience.

They have been great. They re-directed me at the right pick-up address and upgraded the car for the inconvenience. Top !

Terrible service on the way in. It took 2 hours to get the car as they seemed to have been surprised by the number of clients around a bank holiday. Not all the desks were in operation and their processes and systems seemed broken. We have done similar check ins in less than 5 mins before and generally in the 5-15mins range.

I often use Hertz and find them good. The branch is nice and friendly--occasionally I get 'upgraded' to a car that's too big, but this was the one I asked for. Particularly impressed that they refunded me for returning the car full when I received it 7/8 full.

I am impressed with Easyrentcars--especially the price drop feature, which made this a very cheap trip indeed. Not invariably the cheapest, headline price, but I would always get a quote from them. Will be interested to see what their Christmas prtices are like.

Early pick up on day of arrivel could have been better. I would have offered to pay it.But to say i would have to upgrade as they did,nt have a car in my range was a bit upseting.

A car when i arrived, this booking was made Six months beforehand so it should have been there.

Poor service attitude

the tank was not full, it was £7 short of petrol, car was dirty esp windscreen, screen wash ran out very quickly so had to drive with limited vision and electric windows stopped working for half an hour so had to drive with drivers wndow fully open on a mototrway. told staff upon return and they didnt seem too bthered, no offer to recompense the lack of petrol, not impressive.

Textbook service. Best for ages.

Due to a flight change (out my control), I arrived 5 hours earlier than expected. Although, I have a 7 month old baby, the initial view of check-in desk staff was for us to wait a total of 5 hours before we were able to pick-up the car (unless I was willing to pay for an upgrade). Only after speaking to the manager, who clearly understood that you can't have a 7 month-old baby waiting for 5 hours, we were offered a small SUV that was immediately ready. Somehow this car was ready, while originally it wasn't available. This was appealing and this made the whole experience pretty bad.

The booking platform was good, but as flights change, I would suggest a functionality that allows you to change the time of the booking easier without affecting the price (if the time is within a certain period)

Speedy pick up staff had good knowledge and friendly staff

Good site will use again

Car was changed for the better as I ended up with a mercedes! Pickup time was surprisingly slow, probably not enough staff at reception.

Booking process was easy.

Hertz’s service is trustworthy and excellent! Quick pick up and drop off!Our car is upgraded to another model which more spacious for 6 people travel in group! Highly satisfied! The pick up staff fromLuton Airport branch is friendly, informative and helpful! The staff from dropoff branch -Victoria Stations was effective. Direction and information was cleared to return and park the car. Highly recommended!

Irresponsible, they gave me a car with more than 20 scratches and refused to replace it, saying this is the car.

They were busy. I was on a tight timescale. Once I got seen they were brilliant, helpful and really nice. Bigger car than I was expecting. There was a small pile of rubbish still in the car from the otherwise impeccable car.

Absolutely fine.

Professional, courteous service. Limited choice of diesel cars was disappointing, as they had none available. So excessive fuel cost was a concern.