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From Canada
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From United Kingdom
+44-2035140670
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+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
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+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9474380320
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9474380320
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HERTZ CAR RENTAL REVIEWS IN SPAIN

Easily Review, Search And Book Your Rental Cars

Angela Felton

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Reviewed: Wed, Sep 11, 2019
About Hertz: 2.0 /10
Extremely frustrated. We showed the rental order stating that insurance was already purchased and no additional insurance was needed to the front desk staff three times and emphasized that we only wanted to pay the amount on the order, yet we were still tricked into adding an unnecessary vehicle rescue insurance. They claimed it would be refunded if the fuel tank was full upon return. This was very upsetting and felt like a scam. During pickup, there was no one to assist us; we had to find our own way to the parking lot. The staff left the counter for a long time, leaving us searching the vast parking lot for an hour. It was a terrible experience.

Evan Morley

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Reviewed: Wed, Feb 19, 2020
“Barcelona--Cuenca-Madrid-Lisbon-Seville-Granada”
About Hertz: 8.0 /10
Originally planned for five people, but only three of us ended up coming. Seeing there were only three of us, they gave us a Renault Megane estate. Great for long drives, very confident handling on highways and curves.
About QEEQ: 8.0 /10

G.Coey

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Compact | Seat Leon or similar
Reviewed: Wed, Aug 21, 2019
“Great, no problems.”
About Hertz: 9.0 /10
Great car, lovely to drive
About QEEQ: 10.0 /10
Easy to understand

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Compact | Mercedes-Benz CLA or similar
Reviewed: Tue, Nov 26, 2019
About Hertz: 7.7 /10
First they tried to issue an other car in a different cat. (Audi A4). After insisting on the hired type of car, they arranged to pick it up at a differen rental station.
About QEEQ: 8.0 /10

Georgi Mateev

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Mini Van | Renault Scenic 7 Seats or similar
Reviewed: Tue, Nov 19, 2019
About Hertz: 10.0 /10
Everything was simply perfect. We got a new car and it was easy to pick-up and drop-off. Will recommend Hertz in Las Palmas.
About QEEQ: 10.0 /10

W.Tych

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Premium | Volvo XC60 or similar
Reviewed: Thu, Sep 5, 2019
“Happy to use again.”
About Hertz: 9.3 /10
Will use again. Good, reliable, friendly service. Staff at Malaga Airport desk - pleasant and helpful. Negative: telephone availability: I was trying to get in touch following my delayed pick-up and there was no way to get through to the Malaga Airport desk. IMPROVE THE SYSTEM, PLEASE
About QEEQ: 10.0 /10
Excellent service, supportive staff on the phone.

Hans

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Mini Van | Opel Zafira or similar
Reviewed: Thu, Sep 12, 2019
“Terrible service from Hertz”
About Hertz: 4.0 /10
Car pick-up: Not too bad Car drop-off: Terrible (to the point that I don't even want to use Hertz again) Car pick-up was way longer than expected. It's normal to wait for awhile but that day was very crowded and service was relatively slow. Service personel was kind and friendly but didn't give us the mini van (or equivalent) as stated on our booking voucher. Instead, we had a much smaller car, a Toyota CHR. We were not too happy about that. Car drop-off service was terrible. It took more than 30 mins. I waited for more than 10 mins after asking someone to help me. Then went into the office, I was ignored by 4 service personels for more than 5 mins - all pretending that I wasn't standing in front of them. I asked for help again and someone said that a specific Hertz lady would assist me. She was busy at that time, handling a rather difficult customer. At the 20mins or so mark, she came to me with extremely foul attitude to tell me to park the car in a extremely tight lot (when she parked the car for the previous customer). With her fault mood directed at me, her words and actions were unprofessional. At this point, I was boiling and pissed. I gathered myself to patiently park the car and subsequently after that called her out on her bad attitude. I told her that it's unacceptable to bring her previous customer issues and anger upon me and it was entirely unprofessional. I honestly have not met with such poor service from any of the other car companies. And this was not the first time I have had experience such poor service with Hertz. Overall, service standards were appalling. Terrible attitude from service staff, no initiative from service crew when there were 6 of them and long waiting time.
About QEEQ: 8.0 /10
Easy and process of booking was easy.

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Premium | Volvo XC60 or similar
Reviewed: Thu, Jan 9, 2020
About Hertz: 8.7 /10
The car meet our expectations but the process to collect car may take up some time
About QEEQ: 10.0 /10
Good service and keep it up

Abigail Harrod

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Reviewed: Thu, Jan 16, 2020
About Hertz: 6.0 /10
The staff started working at 9:10 AM on Christmas, which is good. But the car model wasn't what I requested, not good. The car uses petrol, which is expensive, bad. I had to change the car towards the end of the trip, troublesome.

Primo Maxwell

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Reviewed: Sun, Oct 6, 2019
About Hertz: 4.0 /10
The return signage at the airport is not clear, and the return address does not specify which parking lot. Missed my flight because I couldn't find the return point.

Penny DuBois

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Reviewed: Sun, Nov 3, 2019
“Barcelona-Valencia-Granada-Seville-Madrid”
About Hertz: 10.0 /10
The car rental counter is located in Terminal 2 and is clearly marked. The pickup process was simple and smooth. After completing the paperwork, you go to the parking lot and find the key counter. The process was seamless and the staff were welcoming.
About QEEQ: 10.0 /10

鈴木 るみ

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Mini | Fiat 500 or similar
Reviewed: Sat, Jan 11, 2020
“まったく問題無しだと思います。楽しい旅ができました”
About Hertz: 9.7 /10
スタッフがとても親切でした わかりやすい説明をしてくれました!車の状態も最高でした!ハーツレンタカーはお勧めです!
About QEEQ: 10.0 /10
予約しやすく、安全です。保険の説明がもう少し詳しくしてあるとうれしかったです。

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Medium SUV | BMW X1 or similar
Reviewed: Sat, Dec 14, 2019
“親切でした”
About Hertz: 9.0 /10
フロントスタッフさんがとても親切でしたが、ドアが少し凹んでた! 運転に問題はなかったが、事前に説明欲しかった! ドアのロックができてない時がありました!
About QEEQ: 10.0 /10
他社よりも安心できます!これからもよろしくお願いします!

Kev Baulf

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Mini Van | Opel Zafira or similar
Reviewed: Sat, Aug 31, 2019
“A great deal!”
About Hertz: 10.0 /10
Slight queue at the collection point but it was a busy time. Car was as expected and good condition.
About QEEQ: 10.0 /10
Easy to use website and found me a really good deal.

Bing Smith

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Reviewed: Sat, Aug 24, 2019
“Picked up the car in Barcelona, then traveled to Valencia, Granada, Ronda, Seville, Lisbon, and retu”
About Hertz: 2.0 /10
They took advantage of us not understanding English, and noted on the rental form that we chose prepaid fuel. When I questioned this, the staff claimed it was a fuel deposit for returning the car at a different location, and it would be refunded if returned full. But the bank charges showed no refund, and they overcharged by $300. No idea what the fee is! Never renting from Hertz or Thrifty again!!!! Currently trying to find out through the rental platform what the $300 charge is for.

Humphrey Marlowe

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Reviewed: Mon, Jan 13, 2020
About Hertz: 4.0 /10
The pickup information was different from what Zuzuche provided. The cross-border fee was said to be 16 euros on Zuzuche, but it was actually 30 euros. The insurance compensation from Zuzuche requires you to pay upfront.

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Mini | Fiat 500 or similar
Reviewed: Fri, Sep 20, 2019
About Hertz: 8.7 /10
The service was great. They gave us a two categories higher car without extra charge because the requested was not available. The counter at the ibiza airport gives priority to the arrived flights versus clients that are already at the island (3 employees on one side, none on the other). That annoyed us but after complaining one employee helped us.
About QEEQ: 8.0 /10

Clare Catharine

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Reviewed: Fri, Nov 22, 2019
“Barcelona, Andorra, Bordeaux, Mont Saint-Michel, Rouen”
About Hertz: 8.0 /10
Good communication

Calvin Joan

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Reviewed: Fri, Jan 10, 2020
“Madrid-Seville-Lisbon-Madrid”
About Hertz: 6.0 /10
The official translation provided by the rental platform was not accepted on site. They insisted I get a translation from the car rental company, which took a long time. I finally got the car after much hassle. Initially, they gave me a manual car, saying the staff entered the wrong info, making me wait an additional 30 minutes to get another car.

Jerome Stephen

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Reviewed: Fri, Aug 30, 2019
“Seville-Murcia-Madrid”
About Hertz: 8.0 /10
Not crowded
About QEEQ: 8.0 /10

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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