We scheduled the car pickup at Christchurch airport at 3 PM, but the vehicle wasn’t cleaned and ready until around 3:50 PM. We waited for nearly an hour.
My international driver's license translation wasn't certified by NZTA, so I couldn't complete the rental process. Thankfully, the staff was very patient and helped me print out last year's NZTA translation.
The rental company provided a translation of the driver's license but it lacked New Zealand's certified translation. A paid service was required on-site. If the rental company had provided it, it would have been free. Communication was not very smooth.
They were still trying to upsell insurance products when picking up the car. I hope the car rental and the platform can synchronize user insurance information timely. If additional insurance is needed, then formally offer it. Otherwise, it's hard to figure out the difference between the insurance bought earlier and what they were selling, and we almost double-paid.
There was no 8-seater vehicle available on the spot, and no shuttle service was provided. Fortunately, after insisting for two hours, the previous renter returned the car early, solving the issue. Overall, not providing alternative solutions was quite unsatisfactory.
If I could give a zero, I would. Ezi Car Rentals deserves zero stars. Unilateral contract breach, numerous traps... absolutely no integrity, outrageously deceitful. I will never consider Ezi for future travel!!!
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