EZI CAR RENTAL REVIEWS IN NEW ZEALAND

An excellent experience

When I arrived at the car rental company, they told me I hadn't purchased insurance and suggested I ask the rental platform about it. When I contacted the rental platform, they told me to ask the car rental company, as they were not sure. I went back to the car rental desk, and the representative said my order showed no insurance and advised me to spend around 290 to get one. Being abroad with no other option and not wanting to risk any issues, I spent 300 NZD for comprehensive insurance plus a full tank of gas. So is this the car rental company's issue or the rental platform's issue? I'm not sure. Anyway, I drove for seven days without any problems. The roads were great and driving carefully was no issue at all!

Like: easy to do the transaction
Dislike: flexibility in returning car time.

The waiting time in line was a bit long, service staff were slow, roughly 1.5 hours. The car pickup was quick once the paperwork was done.

Like: Excellent customer service

The reserved car model wasn't provided, and they claimed it was because Mitsubishi cars have poor quality. That's astonishing information. If Mitsubishi cars are that bad, why haven't they gone out of business? And why are you still renting them out?

Excellent service.

It was the off-season and quite late, so there were only two or three people in line.

My wife and I provided international driving permits and translation copies, but they said they couldn’t be used. We had to spend 120 NZD to get local certification. I don't understand why you sent me an international driving permit, claiming it would work in New Zealand, but it couldn't be used there. It wasted a lot of our time and disrupted our planned route. It was terrible. If it couldn't be used, what was the point of sending me the international driving permit?

Like: NZ IS AN EXCELLENT COUNT9WITH GOOD ROADS
Dislike: All good

Chosen for the convenience of pick-up and drop-off

Like: Quick and efficient pick up and drop off vehicle. Clear briefing given during pick up and drop off.
Dislike: Reverse sensor malfunction.

Like: Easy to deal with staff. Good product at good price.

Pretty good, I felt like it was a great experience for my first time renting a car.

The service was average, not as good as Chinese shops.

No Chinese service, couldn't consult on key issues, also incorrect return time on app resulted in extra charges

The rental and return process is very fast.

The staff had a decent attitude

I feel tricked by this company. They charged me for a full tank of gas and said they would refund it if I returned the car with a full tank. But when I returned the car, they said the refund wasn't possible.

No staff at the counter, waited for more than ten minutes!