GOLDCAR CAR RENTAL REVIEWS

Thier car very clean but insurnace is expansive

Best web site ever

We could not process the €1,100 deposit on any of our credit cards- so forced to buy the €300 premium insurance. After car hire finished we were sent a bill for €106 for cleaning fee and let delivery.... this was NOT communicated to us before we took the car hire. So for a $200 car hire we have now payed in total $800 !!!! This is ridiculous. And something we simply cannot afford. We will be contacting our credit card company to dispute the final charge. And very disappointed with this experience. Alan and elizabeth peacock

The lady at the counter of basel MLH Airport was super rude and did not have the car inspire I waited one hour .

Counter staff unhelpful, slow, very busy but no extra staff available, was warned before hand by another customer that they will try to rip you off at end of trip! Which they did. Will never use again.

No problems yet, will be making a claim on axa insurance to cover charges.

Dommage l’assurance presque imposée de 180€

Faultless, except no one to hand it back too but it was 04:00. Great Car, Great Service.

Great Price Simple Booking Process

Great convenient location so close to the airport, smooth drop off and fly.

Smooth as always and money saved again with price drop, fabulous!

The whole personal (pick-up, car return and customer service) was extremely extremely rude. They have offered me a bad car, with lots of km that was supposed to have the last rental with me (it was written on it "no fuel") I have received an invoice with 50 eur penalty + 13 eur for petrol charge even if I have returned the car with 2/8 as mentioned on the booking. A Fiat 500 was available at the moment of booking but they didn't wanted to offer it even if I have asked and booked it. They have offered me this very used Renault Clio and have threatened me that if I don't accept it, they'll mark me as no show. Whole process took around 1 hour. Me Antonio (man with a beard within 4th floor was not speaking very well English and when I have tried to speak Italian mentioning I don't speak it very well, he was aggressively correcting my spelling but he couldn't speak English even if working for an International car company). Francesca and Fernanda from 2nd floor didn't wanted to help either. This is the worst rental experience I have ever had, I rent around 10-15 cars per year, this was the first time with Goldcar but probably the past one. I don't know how to cancel the invoice for mussfuel considering that I have pictures that prove I was wrongly charged.

Continue providing the support you currently provide and useful information from the booking. Stop working with Golscar Fiumicino.

The counter staff insisted either to deposit big amount of money or purchase insurance with less money deposit. I purchased insurance and deposited mone but till now I was not refunded. I am not satisfied with staff service and how customer is tricked

Well done platform service and friendly user

The Pickup place is outside of the airport... Next time I will pay the small difference (2€) on other airport rent car company just to not waste more time on looking for the transfer and the traveling time to the Pickup place.

Up

Got served by one Super Rude counter staff that basically said that if I didn't pay the £135 extra insurance then I couldn't have a car and would have to wait or I could be down graded to a Fiat 500. What a great start to our holiday, I would never use them again.

El coche estaba en pésimas condiciones, todo golpeado, el parachoques delantero a punto de caer, neumáticos delanteros gastados.

Staff in office was rude. Goldcar took an extra £100 on pickup and only refunded £70. On drop off with no explanation of why. Terrible service and will never use again.

All good, no problems, deposit was a bit harsh!

Personnel très aimable et pas insistant pour forcer la vente

The car was in great condition and the counter staff very friendly and had a good chat with them as there was a few cars to choose from. Great pickup experience. The drop off was even easier simply pop your key in the box and away you go.

Very good booking platform and price drop worked well saving me a few pounds off the original booking price.

Very nice car rental company in Iceland. Recommand for everyone ! We reserved an toyota Yaris, but we got a Kia Rio. No big difference for us. The reception is very nice and helpful. The car is in excellent status and property.

Love easyrentcars! The auto rebooking service is working ! It saved me 15 euro for my rent. The service client reply my email very quick and with very clear answer. Recommand to everyone

Not a good experience.

Not a good experience I booked a car with full insurance but when I got to airport which was the Pick up point they made me to by another insurance.

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