CENTAURO CAR RENTAL REVIEWS

The pickup location was a nightmare to find with the directions on the confirmation. Had to call to find directions to bus. Staff at Centauro desk were rude and too worried about saying goodbye to work mates to focus on customer service. The lady at drop off was nice and helpful.

it wasn't clear where to meet the shuttle bus on pick up, however I was very pleased with the collection staff, the queue was organised and not too long and the gentleman who served us was helpful, friendly and mainly didn't push the extras such as insurance etc like most car hire places do, a million times better than FireFly, made such a difference not to feel intimidated.

excellent price, and price drop indicator was useful

The delay to pick up was shocking. I had to wait ages. And missed a dinner date with friends because of it. There was no apology when I eventually got to speak to the Centauro staff.

Centauro in Barcelona is not able to handle properly all bookings in effective manner. Pick-up times are more than 2 hours although it is known at what time clients should arrive. At the Drop-Off it was not possible to close the contract as there was a mistake in the system (manager inserted in the system that more kilometers were used than agreed). The car was unfortunately robbed and glasswindow broken. Centauro have not provided any explanation about the price of the new window that seemed to be at least twice higher than market price. Insurance details were not explained at the pick-up.

Low prices without proper explanation attract clients for companies like Centauro.

En resservant la voiture nous n'avions pas eu de détail sur les prix de l'assurance/Caution. à la récupération de la voiture nous avons été surpris par les frais à payer sur place. Si non à part ce détail, la voiture était en bonne état, la navette vers l’aéroport est rapide, le personnel est professionnel. Je recommande.

Long waits for checkin. Chaotic checkin and checkout procedures. Charged more than my agreement stated (multiple extra deposits). Long ride to-from airport, and shuttle service limited. Overall, the hassle was not worth the savings.

I arrived near closing time, there where more then 10 people and each person took 15-20 minutes to process. Despite the large queue only one employee remained and all the others left without caring about the customers. I had to weight ~2 hours until I got my car. The car itself was new, in great condition and I had no other issues with the company.

good

not so sure- payment questionable

vehicle was very dirty. we booked a 308 estate and was told we had only ordered a small car and that a 308 estate was not available. we had to pay £45 extra for a car of the size we had expected. we expect a refund of this amount

I booked a compact station wagon through easy rent. easy rent booked me a compact car and not a station wagon. I called to complain and email and have not heard back! Terrible service. Had to pay more money for the car I had originally booked.

Good service ridiculous cost

I waited a long time to get the car they were short staffed

the location is far and hard to find. you need to drive between terminals, and than to find the minibus which after long wait, will finally take you to this far location. after all this long way, you find the worst service i had in "rent a car" offices. I was told that there were sick stuff. but, on the return - i found the same situation. nobody to return the car to... and again... wait for a bus for the terminal...... i recommend to avoid it.

Couldn’t see where to catch the shuttle bus outside airport.

Pick up service took too long like almost 30 minutes, because there were 2 people in queue before me. Otherwise the I was pleased with the service.

L’attente au comptoir était horrible ! 40 personnes devant nous et donc 3h d’attente c’est inadmissible.

Took over 2 hours to collect the car. Very slow and priority and express customers went first. Complete shambles at the airport.

Terrible check in process in a very hot warehouse a few km outside the airport. Car was in good condition and very clean, no issues. Difficult to find the shuttle bus pick up location

The car available at Centauro was not the one we hired . We had hired a VW Touran 7 seats and the car given to us was a smaller one, Citroen 3008, 5 seats and we paid the same amount. We didnt like this.

Renting through Centauro was the absolute worst experience I have ever had. Not only did we need to wait 90 minutes - the woman at the front desk told us we needed to have an international drivers license (which was not indicated anywhere) and then told us we could solve the problem by paying 250 euros and then tried to get us to slip her fifty euros outside to solve the problem. Extortion. Awful. Unbelievable that this happened in Europe.