ENTERPRISE CAR RENTAL REVIEWS

I had initially upgraded my vehicle expecting it to provide more convenience, but unfortunately, I lost 2 days and a night due to issues with the vehicle. I am grateful for the taxi provided to Edinburgh Airport to resolve the matter, but the delay impacted my plans for that day, night and following day. Additionally, I had taken out two rentals (a van and a car), but was only informed when picking up the van that this was not allowed because of company policy. This left me unable to complete everything I had planned and I need to come back at the end of this month. All of which would have been fine if it was not for the unfortunate timing and reasons for renting the vehicles, my mother had passed and I needed to move my life back down to London. Two very stressful situations. I’ve been a loyal Enterprise customer for some time now, frequently renting from your branches at Edinburgh/Stansted Airport, Perth, and Bow. The staff at all three locations – Cameron, Elliot, Jack (Edinburgh), Katy (Perth), and Tam, Jamil, and Rob (Bow) – went above and beyond to make up for the lost time, sleep, and money during this period. I truly appreciate their efforts. Especially Cameron, he really stood out to me and helped me immensely.

qeeq worked great

Excellent at collection and drop off. No hassle

Good It found what we wanted in the right place at a good price

Wait time was a bit longer than expected

Easy to use. Definitely best price and option selection

The car was great, included highway fees, and the return process was quick.

Very satisfied

The car rental process was easy, and although the car was carefully inspected upon return, no issues were found. The deposit was refunded within 2 days. A great rental experience!

No suitable cars available. Comparing a VW Golf to BMW, Mercedes, or Audi is unreasonable, even internationally.

Satisfied, just didn't initially receive the rental agreement, but it was provided later.

Van was in excellent condition and drove very well. Any little existing scuffs or scratches were recorded in advance.

Easy to carry out booking and much cheaper than booking direct.

The reception was warm and efficient, and the car was in good condition.

Very good

When picking up the car, they still tried to sell me insurance. Once I refused, their attitude immediately changed.

Counter staff and on the phone were really helpful and polite, would definitely consider them for my next rental in Zaragoza

Reached out about the pick-up location but it wasn't very helpful

The booking was rebooked at a cheaper rate of £17 something, and this amount has not been credited to my account. I paid £279 yet the final quote was £261.

They made the process whole process for me painless from start to finish. Phillip who I dealt with on the counter to the branch manager who helped with technical questions I had.

Simple, easy process that I will definitely use again.

The staff were very professional and helpful. I had an issue with the van size, however Mr. Musa sorted it out professionally. Also, I would like to thank to Mr. Michael Collins who also helped me out. Moreover, all the staffs at the Enterprise branch was very polite and genuine helpful. I would recommend all of my family and friends to hire their vehicle from Enterprise. Lastly, a very special thanks to Musa again.

Lo mejor de todo el trato del personal.

Rápido, fácil y con el mejor precio.

Hidden costs that were not highlighted during the booking process. Had to go back in and resubmit the times for the car drop off even though I clearly gave them during the phone booking process. When I went back in to resubmit I was charged an additional cost for the drop off. Not impressed with the process.

Ben the new manager was extremely helpful. I needed to extend an extra day and he handled it seamlessly.

As I'm familiar with this type/model of car, it was what I expected. Initially though I was given an alterative car as the one I was suppose to have, had just been in an accident, but Enterprise sorted the replacement I should have had in reasonable time. Any issues I did have Enterprise were very quick & helpful to resolve. Generally enterprise & their staff were good & I'd be happy to use them again.

Generally quite well.