GERMANY CAR RENTAL REVIEWS

Very satisfied

Very dissatisfied. I booked a Touran, but ended up with a seven-seater van. This made our trip very inconvenient, especially given the narrow streets and height restrictions in European parking garages. The rear seats could be adjusted as per the instruction manual provided, but it was difficult to install. When I sought help from the staff, they threatened to fine me 1000 euros for adjusting the seats, despite there being instructions in the car indicating that we could adjust them ourselves.

When returning the car, there was no inspection. They just took the keys and told me I could leave. Afterwards, they kept charging my credit card without notification, twice in total, amounting to over 1500 euros. I didn't receive any email detailing the charges either. I had already paid over 12,000 RMB for the rental, which included insurance. I hope the relevant authorities investigate this promptly and refund the charges.

additional charges were outrages! i was late for the pick up cause of canceled flight, delayed train ride etc. So first i was convinced it was their after working hours so i will be charged! then they have had some nicer cars where i can pick for an upgrade where i was charged 30% then realized they dont even have my prefred calls and would have to give me one of the upgrades anyway. then i was told they will wvae the addtional after hours service charge however what i see in my invoice is addtional charges and plus taxes on those charges... finally i pay more then the rental value that i paid to QeeQ to addtional service cahrges to rent the car! what is a service fee if your job is to supply a rental car? i will never ever pick a car from either Hertz or Thrifty!

Needs to provide Chinese language services

I haven't used Europcar for a long time, but overall it was very good. The service was efficient and friendly.

At the time of returning the car, they said everything was fine and did not mention any damage. Only after I returned to Taiwan, I received an email claiming there was damage and charged me 30,000. Their email responses were inconsistent. I will never use this company again.

Very slow and tedious

Picking up the car was convenient, but we got a Nissan instead of the booked Mercedes. The Munich airport branch was hard to find; the GPS was not accurate. We nearly missed our flight while trying to get the correct coordinates with someone's help.

Everyone be careful. I suggest not booking a car with ZuZu Rentals. We bought the super full insurance, but when the car wouldn't start in Hallstatt, Austria, we were stuck and had to sleep in the car overnight. The super insurance was supposed to include roadside assistance, but ZuZu Rentals didn't send anyone to help us and kept passing responsibility to the car rental company. Their insurance was worthless. We ended up losing about 1000 euros, and ZuZu Rentals said they wouldn’t compensate us. Be cautious! This was the most unforgettable and painful lesson from my multiple car rentals in Europe.

There is no office or even a counter here. Three days before picking up the car, I had to send a bunch of documents, and they claimed not to receive them. On the day, I had to get a number ticket at the Nuremberg Visitor Center to pick up the car, and the rental company was completely unaware of this?

This car is meet my expectations with a good guided of GPS. Thanks and appreciated!

I like your apps greatly which is very convenient and easy . Keep it up. Thanks!

I bought the full insurance recommended by the rental car company, but the overseas rental company did not recognize it and forcibly charged me 205 euros for insurance, otherwise they wouldn't give me the car. When I contacted the rental car company, they said because I had signed it, they couldn't refund me. They push the insurance that isn't recognized overseas and do not resolve the issue, very disappointing.

Mercedes A was forcibly replaced with a manual diesel Ford Focus

It was a prepaid order, but the store didn't accept magnetic stripe cards, resulting in a failure to pick up the car. The order couldn't be changed or refunded, and after-sales service was very slow!

I have reserved limousine class but got universal.. I have reserved bmw and got mersedes...

Due to language barriers, the staff arranged for a return with an empty tank. When I returned the car, the tank had extra fuel and I was charged. It's unreasonable to expect anyone to guarantee an empty tank upon return! The extra fuel wasn't refunded; this feels like an indirect way to take advantage of renters. It feels like a trap.

They just wouldn't give me the car, so I had to rent another one from Sixt at the last minute. It's been half a month now and I'm still waiting for after-sales service.

The rental company charged an extra 250 euros without proper explanation. After contacting customer service, they canceled over 100 euros but still charged an extra 100 euros. It has been over ten days, and I still don’t know the reason for the extra charge. They provided a Mitsubishi Eclipse Cross, which may or may not be in the same category as I booked, but it handled poorly. It felt unstable at high speeds, had very high fuel consumption (11-12 L/100km on the highway), and had significant wind noise. The fuel gauge was also faulty; it showed full after an hour and a half of driving, but then dropped quickly, barely lasting an hour on half a tank. Twice, I almost didn't make it to a gas station on mountain roads.

Satisfied