JAPAN CAR RENTAL REVIEWS

Very smooth rental service and good English speaking staff. While the pick-up location is about 5min drive away from the airport, then rental company is very responsive on LINE and provides very clear information where they come pick you up at the airport and without much waiting.

Simple process to book. Unclear with 4WD query if car has it or not. Easyrentcars.com could not answer the question and I had to clarify with the actual rental company itself. It would be beneficial to show 4WD option for locations with winter conditions.

Good

予定予約をしていた車を借りられず、当日車を変更して欲しいとの事…それもスポーツカーらしき物、値段はそのままで良い、返却時のガソリン満タンもしなくて良いのでチェンジしてもらえないかと…断れきれなく了解したものの、やはり車高は低く乗りにくい。 車内は狭過ぎるし運転もしにくい。如何なものかと？

多分、コロナで此の連休中家族連れが多く車が足りず…私達は2人だったので2人乗りのスポーツカーらしき車に乗ってもらおうとしたのでは。しかし、私も64歳なので車高が低いのはチョット？

Outstanding customer service! I look forward to their services in the future.

Easy and very convenient for international travel.

Give the customer what they book and stop being deceptive.

Great car, very clean and paperwork was in English which was good. Counter service staff should be able to speak some English. This was not the case and made the collection process quite stressful.

QEEQ responded quickly to my enquiries.

Satisfied, communicated in English

全体的に待ち時間も少なく手続きもスムーズでしたので快適な旅となりました。 ありがとうございます。

受付店舗の電話番号を探すのに少し手間取りましたが、予約申し込み自体は問題なったです。

Command of English can be improved.

Include the ETC card as a mandatory add on. We had to ask the counter if ETC is provided. Cannot imagine moving around Japan without the ETC.

カウンターの方が非常にいい人だった。

Good service. They didn’t have the car type we booked so they upgraded a bigger car for us.

Good

There’s seems some problem on the brakes

Nil

No additional insurance offer. Smooth pick-up and drop-off process. Free shuttle bus to airport.

すごく良心的な会社ですので今回もリピートしました。スタッフがとても親切です。もちろん車の状態も凄く良いです。

使い慣れれば凄く良いと思います。以前使っていたサイトからこちらへ乗り換えましたが信用がおける会社だなと思いました。

Fast and clear service

Very happy with the experience. When abroad, you can use the internet for free calls to customer service. They resolve issues efficiently and call back to provide feedback on the resolution, followed by an email. Highly recommended.

Service of counter staff were very good both at pick-up and drop-off. Car in good condition and we love it. However, there was some disappoint which we were so surprise about the staff at the airport... It was the time when we went to wrong drop-off location,as GPS guided us to the airport (where the shuttle bus picked us up to get the rental car). We saw one man with Times sign, he was SLEEPING while waiting for arrival passenger. We didn't want to wake him up but we had to and yes, he DIDN'T WANT TO ANSWER ANY QUESTION. We asked him where we can drop the car off and what he answered us was just pointed his finger to the door, DIDN'T EVEN OPEN HIS EYES. Luckily, we found the place in the next 5 minutes.

No need to queue, not many people

Excellent

Gostei muito, bom atendimento.

Muito bom