SPAIN CAR RENTAL REVIEWS

The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.

Picking up and returning the car took around 5-10 minutes. The service attitude was good, and communication in English was possible.

Very satisfied

Good

Although a bit slow, it was very good.

There were quite a few upsell attempts, but I declined all of them. I forgot to refuel the car before returning it, so I was charged a service fee, which was quite expensive! Remember to return the car with a full tank. For the first time, I was charged an emissions fee, and there was another fee that I didn't quite understand, which was also quite expensive. I booked a manual transmission car but was given an automatic one; the vehicle was brand new.

They swapped the car, but it had a display screen, making it more convenient to drive.

Extremely satisfied

The service attitude was excellent, especially the staff who inspected the car during return.

It's acceptable.

My reservation was for a petrol car. After giving me the pickup slip, they chased me to the garage to take it back and changed it before handing it back to me. I realized it was an electric car after driving for over 200 kilometers. When I asked in English at the store whether the car was petrol or diesel, the staff acted like they didn't understand, even after I asked several times. I then realized why they pretended not to understand. It's not just about attitude; I could understand their bad attitude after I refused to buy their insurance, but pretending not to understand 'petrol,' 'diesel,' and then changing the car was just dishonest.

This rental company has the longest queues at the airport, and their service attitude is extremely poor! They only give you two options: either buy additional insurance costing hundreds of euros, regardless of whether you have already purchased insurance through Zuzuche, or pay a deposit of 1400 euros along with a fuel fee of over 200 euros! Moreover, the deposit refund takes up to 28 days! Zuzuche did not inform in advance about the high deposit; when I asked customer service, they just told me to pay and said that cancellation was not an option.

This car rental company is excellent. The service attitude is great, and they provide new cars. Returning the car was extremely simple and hassle-free. Overall, very professional. I will use them again next time.

It's okay, but the waiting lines are long.

As soon as we entered the store, they started explaining various insurances and road conditions to us. A full coverage would cost an additional 3,000 yuan, which was quite reassuring. However, we only purchased the basic insurance as planned.

Overall it was okay. The staff at the store communicated in English without any issue and were quite patient. However, we were a bit late, and there was a queue to pick up the car. Then they told me the reserved model was not available. Either I had to upgrade at an extra cost or wait. The upgraded model did not come with any discount, and the additional cost did not include tax. Ultimately, the final payment required an extra 21% tax, which made it much more expensive than expected.

Very satisfied

Very satisfied, highly efficient.

Very satisfied

Good