The thrifty receptionist at MIA airport told me that I could get a refund for the unused fuel if I pre-pay the fuel. So I ordered it. I returned the car with almost full tank and they didn’t issue the refund. And they told me it’s not refundable. It is a complete fraud! I was cheated almost $75!
Great service. The car was huge. The outside of the car was a little dirty but the inside was clean. The staff at Thrifty went above and beyond on our return they dropped us to the main airport as we have 3 kids and a car full of luggage. Very helpful.
The local Thrifty rental company aggressively upsells insurance. The process took two hours, and if your English isn't good, you might easily get scammed.
The attitude was okay, but they pushed insurance sales and an extra $100 was charged. They said it was for emergency assistance in case of an accident, but we declined and still got charged.
I am an experienced driver overseas, so everything went smoothly. Overseas car rental companies are more self-service oriented, so don't expect the same level of service as in domestic ones.
The Refill gas service is automatically added, so pay attention to that. Also, it's really frustrating that we couldn't reach the staff at the store by phone. We ended up modifying the order through their Twitter customer service, which was quite a new experience.
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