Arrived at the airport at 5 PM and asked if I could pick up the car earlier since my order was for 7 PM. The store confirmed it was possible and said I needed to wait a bit. I got the car around 6 PM. I specifically asked the store what time I should return the car and if I needed to return it earlier. They said according to the order, return at 7 PM, but I could come half an hour early for the formalities. In the end, they charged me an extra day because I rented the car at 6 PM and returned it at 6:50 PM. This is ridiculous!
On the day of return, over 60 NZD was charged without any explanation. I still don’t know what the charges were for and when I will get my deposit back!
I booked the car 2-3 months in advance, but it took over 2 hours past the scheduled time to get the car at the airport pickup point. It felt like a scam as we waited and waited. It wasn't just us; other customers also had to wait a long time for their cars. One foreigner got fed up and went to another company to rent a car. We, who pre-paid, were left hungry and wasted a lot of time. The staff member attending to us was inexperienced and kept saying 'sorry' without offering any solutions.
Poor service, waited a long time, constant upselling, the car had only 3/4 tank of gas. Ordered a booster seat but got a child seat instead, with no refund.
“Journey from North to South Island in New Zealand”
About Europcar:8.0/10
Everything was great. Picking up and dropping off the car was convenient with no inspections, showing full trust. I wanted to give 5 stars, but during pickup, they convinced me to buy what seemed like battery insurance. My English isn't good, so I didn't understand and paid an extra 100 NZD even though I had already bought full insurance!
“10-Day Self-Drive Tour of New Zealand's South Island”
About Europcar:2.0/10
The accounting is unclear, there are arbitrary charges, and no explanations are provided to customers. The store's staff works inefficiently, makes calculation errors, and wasted a lot of our time. Now it’s been four days since the car was returned and we’ve already returned home, but the refund issue is still unresolved.
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