EZI CAR RENTAL REVIEWS IN NEW ZEALAND

Friendly attitude and simple procedure

There was hardly any wait at the counter, and the service was excellent!

It was a fantastic journey with a brand new car. Everything went smoothly.

Like: Excellent customer service

This company's cars are in great condition, very cost-effective, and allow multiple drivers.

From the moment we were picked up by the shuttle bus to the rent-a-car location, it took 70 minutes to get our car. Yes, 70 minutes! Five other customers who arrived after us all finished before us, leaving my family waiting foolishly for 70 minutes!!! I had booked the car for 11 AM, but due to a flight delay, we actually arrived at the pickup location at 3 PM. I had politely called the company at 11 AM to inform them of our delay, estimating around 3 PM arrival, but did not request to change the pickup time. When we arrived at 3 PM, a shuttle bus full of people arrived, and we saw three employees of the car rental company assisting other customers. New arrivals formed a queue, and I was first in line. I won't comment on the speed of the staff, but another shuttle arrived shortly with new customers, and two of them did not join the line and stood next to me. I stood in front of one staff member, while the two customers stood in front of a different staff member. When the left-side staff finished with previous customers, I approached him, but he refused to assist me and instead helped the new arrivals. I pointed out that I was there first, but he ignored me, insisting on helping them first, which made me feel discriminated against. The staff had no clear queue system, making me wait longer. This wasn't the most frustrating part. When it was finally my turn, I was told I needed to wait longer because they had no cars available, and the new vehicle was being prepared. Despite booking for 11 AM and paying in full, my car should have been ready even if I arrived at 3 PM. A Chinese-speaking manager told me that the cars are given out sequentially; if you're late, your car gets reallocated, and you have to wait. I will never rent from this company again. This New Zealand trip was utterly ruined by this experience. I rate this company negatively 100 times.

Service was okay, waiting time was short, and the process was simple.

Few people, great service, good attitude.

Not bad, a very good company.

Chosen for the convenience of pick-up and drop-off

Great car rental company

Like: Quick and efficient pick up and drop off vehicle. Clear briefing given during pick up and drop off.
Dislike: Reverse sensor malfunction.

Pretty good, I felt like it was a great experience for my first time renting a car.

The service was average, not as good as Chinese shops.

Like: Great service!

Like: The staff were very friendly & knowledgeable. No hard sell of additional products. Easy collection point next to terminal building.
Dislike: Car had very high milage but worked fine.

Like: How simple it was!
Dislike: Nothing in particular. May be an explanation for how simple the drop off process is.

The rental and return process is very fast.

The staff had a decent attitude

Like: Ease of booking and service
Dislike: Car could have been cleaner