SURPRICE RENT A CAR CAR RENTAL REVIEWS

The reserved vehicle was unavailable, forced to upgrade, needed to purchase insurance again, and the originally reserved company went out of business.

Terrible experience... Poor service attitude, aggressive upselling, many hidden charges

Fast and convenient

All good Thanks

Great!

Very satisfied.

The car rental and return service were both good.

We did not receive the car that we requested. It was a level down.. Toyota Yaris instead of an Audi A3

The specified model was unavailable and was replaced with a cheaper Opel, but the condition of the car was good.

The full insurance purchased from Zuzuche was not recognized, so I had to buy full insurance again. The reserved car was given away by the system, and eventually, I got a manual transmission vehicle.

It was fine, but they aggressively upsell insurance. Also, there was no Adblue, and they didn't mention it. I had to pay for it myself and then go through the reimbursement process.

The whole experience was very disappointing to say the least. We have used QEEQ several times with a good experience and also have 3 upcoming bookings. The level of service we received on this occasion was a joke, very unprofessional staff at Surprice who made us feel like we were being blackmailed. We arrived and unfortunately I had forgotten my drivers license (my mistake). I did have my international licence but they wouldn’t accept this or a photo of the one they needed. We then had to change the booking into my husbands name and then pay for additional insurance on top otherwise have a £15000 excess!! I told them we had already paid extra for a zero excess policy but they said that was now invalid. We then had to pay extra making a $400 booking into an $800 booking (approximate numbers). On top of that they provided us with a car with front end damage. Also original booking was full to full and car had 2/3rds of a tank. NOT IMPRESSED AT ALL.

The service staff's attitude was average. They tried to upsell full coverage insurance and an additional driver. The credit card pre-authorization was higher than estimated.

Horrible company Please miss it The guy who was meant to meet us at the exit never showed up . Called multiple times to number provided no answers either. Finally had to request some other travel company to locate the guy who was roaming around in parking lot with a visiting card size . However he picked us up then went to the office for paper which was not a issue but at this point he says that we have to pay 45 euros extra if dropping car at 6.30 am and another 10 Euros to clean the car at the end. This amount not mentioned until the car pick up. I rather pick up car directly at airport and drop off at airport rather than this scam which says so but not in real sense.

The customer service was very reciprocative but they don't have any control on these private car providers !

It's okay.

There was no service, the rental staff kept pressuring me to buy insurance. I told them I already bought it, but they said they couldn't see it in the system. One male employee even yelled at me, asking why I didn't trust him and instead asked the passenger next to me. It was ridiculous, their attitude was horrible. After a while of confrontation, his attitude finally changed. There were clearly Jeep cars in the store, but they gave me a Suzuki and said it was similar. Truly speechless.

The overall service was quite good.

The overall service was alright. They briefly tried to sell me insurance, but after I declined, they didn't push further.

Avoid at all costs! Besides the terrible attitude, I was shocked to see the car's condition when picking it up. The front bumper was already damaged badly, and the tread on the tires was nearly worn out. Giving customers such a car is a recipe for disaster. I reported it to the front desk, and they offered a free upgrade, but the new car was still in poor condition. I immediately contacted the rental car booking company for help, saying I'd take a smaller car as long as it was in good condition and wouldn't affect my trip, but they said there were no other cars available. They suggested I use the no-show protection to cancel, but there has been no resolution since February 17th. Moreover, their deposit is excessively high at €1200, which is unreasonable, especially given the poor service. Lesson learned. Don't fall into this trap, everyone!

The location is in a corner of the train station with no proper signage. They said if you're not on time, they will charge you the entire fee. I didn't even get the car and they charged me a week's fee. This is outrageous. The rental company asked me to take a photo of my credit card as proof. Ridiculous.

Very satisfied, easy to communicate.