BUDGET CAR RENTAL REVIEWS IN UNITED STATES

Did not like the Ford Taurus. Car was at half tank when I picked it up. had to get to destination so could not go back in to desk and tell them.

Terrible Customer service, The budget agent has no clue about the early return, and he didn’t help me!!

Car was super perfect, we loved it! Counter clerk wasn't quite friendly, but there was really a lot of people waiting for cars, so I suppose he was a little irritated.

Booking platform worked fine, price protector didn't do anything for us. I suppose price was OK in beggining.

Car provided was above expectation!

Great convenience since rental came with free tank of gas and additional driver allowance! Already took out a 2nd rental!

Pedimos un SUV y nos dieron un Jeep Wrangler. El coche esta muy bien, pero consume bastante mas que un SUV normal.

Quick, efficient and courteous. The best!

Easy to schedule and excellent price.

The car net my expectation. I would use Budgey again and eastrentcars.com Thank you for you service.

The counter personnel was very patient as I wanted a specific vehicle. He spent time until I found my ideal vehicle. They tried to sell many different products.

Acceptable

Exploited unfamiliarity with the language to upsell expensive insurance

After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price. This experience has put me off using Budget again.

When I rent from EasyRentCars.com I seem to get the worst condition cars at the Rental agency. This happened three times this trip. The cars are just older and the tires are worn etc. Never happened when I went through rental company directly.

Lors de la prise de voiture, le premier employé de Budget a tenté de me proposer plusieurs options supplémentaires que j'ai refusées en lui demandant de s'en tenir au contrat souscrit. La voiture fournie était une petite Kia qui ne correspondait pas à mon attente. Il m'a fallu retourner au comptoir ; la deuxième employée que j'ai vue a d'ailleurs paru surprise, et m'a immédiatement fourni le modèle Elantra comme précisé sur le contrat. Était-ce une employée qui faisait du zèle ou une directive de Budget ?

Parfait

Overall, it can be considered good

Nous avons été mal informés par une agente de Budget à San Francisco qui nous a redirigés, malgré nos explications et contrairement à celles de l'agent qui nous avait confirmé la procédure de retrait la veille, vers un autre point de retrait, ce qui nous a occasionné des frais de taxi imprévus. Heureusement, l'agent qui nous a reçus à l'autre point de retrait nous a très bien traités et a surclassé notre réservation pour compenser !

The car was very dirty inside, it was quite disgusting. There was a gap between the front and rear windows

Counter lady was very helpful, nice and profesional.

Better prices than any other site. Good customer service.

We queued fir 2 hours to pick the car up which after an 8 + hour flight was terrible especially with children. Not enough staff and was a lengthy process. The server was polite but we ended up paying quite a bit extra after his successful suggestive selling of add ons. Also the car wasn’t in the bay we were told it was. It was a swift drop off which was a relief. I’m not sure I’d use the firm again solely on the terrible wait to pick the car up. Things we’re getting very heated in the queue.

All good. Yes it was great value and easy to use

Overall, it went smoothly. However, they always try to persuade you to buy their insurance, which is understandable since their rental prices are the lowest, and they probably make money from the insurance.

Despite clearly informing them that I had paid for full insurance, they still charged me for roadside assistance insurance and additional driver liability insurance after the return.