OK MOBILITY CAR RENTAL REVIEWS IN SPAIN

Excellent! The staff guided us patiently during the car pickup!

The whole experience was simple no dramas

The information I recieved was incorrect,at the airport I was told to wait at E16,E17 infact it was E7 for the shuttle,it also doesn't mention that you have to pay extra to cover any damage to the rental car!

Not satisfied, didn't pick up the car and didn't get a refund

The service attitude was perfunctory, and they forced you to buy full insurance, costing an extra 1,000 yuan. They wouldn't give you the car if you didn't buy it. Beware!

Never rent from OK Rent a Car! This company knows all the flaws of their rented cars, but they gamble on you not spotting the subtle damages. After you return the car and leave, they email you saying they've found scratches! When I said I would come back immediately, they said they wouldn't charge for a tiny rust spot on the wheel. It's really disgusting! Make sure to buy comprehensive insurance. European rental companies will try to find ways to charge you extra.

The vehicle provided was a hybrid although the hybrid option was not explained so did not use. The car upgrade was very satisfactory

Excellent

Following the car rental company’s pickup instructions made it very easy to find, just a 2-minute walk from the train station exit and then down an escalator. Upon arrival, the staff suggested I buy a 'better' insurance policy which would significantly reduce the car deposit. Just refuse if you’re not interested and they won't insist. They also suggested towing insurance, saying it would cost 150 euros per tow without it. I said I didn’t mind and had sufficient funds, after which they politely dropped the matter. There’s a daily mileage limit of 300 km, and they listed where there were scratches on the car body in the contract, but they didn't walk me around the car to check these spots until after I'd signed the contract. So, I recommend that when reviewing the car's condition at the start of the contract, you should call an employee to check the car alongside you. Make sure to photograph any existing damages as soon as you get the car, so you can show these to the staff upon return to speed up the return process. The thoughtful staff also wrote down the name of the parking lot to use for return on Google Maps. Overall, the service was decent, and any additional charges they suggested were transparent and clearly explained, including the differences from the insurance I had purchased. Just evaluate it for yourself. (By the way, parking in Barcelona is quite expensive. If you're only exploring the city, consider renting a scooter instead, which costs around 45 euros per day and eliminates parking hassles.)

Very satisfied

Very good

Excellent service

There was a minor issue this time. Normally, they upgrade the car for free if none are available, but this time a male front desk attendant, who didn’t look European or American, first tried to force me to buy insurance. When I refused, he said they didn’t have smaller cars and I would need to pay for an upgrade. The next day, I went back to the store and the manager confirmed the upgrade would be free. Their cars are usually good, and their service is typically fine. It seems like this staff member wasn't very knowledgeable. This time the refund was slow; it's been five days since I returned the car and still no refund.

The customer service staff were all very enthusiastic and patiently answered all the questions.

I originally booked a manual transmission mini car, but I was given an automatic Citroen C5 Aircross at pickup. The roads in Spain are quite wide, so driving a larger car was no problem. The staff was very friendly, and the pickup and drop-off process was smooth.

Very good, they do not cause unnecessary trouble. If you don't want to upgrade the car model or buy insurance from the store, just refuse.

Apart from the long queue, I didn't buy insurance at the store and had a deposit of 1100 euros held.

The overall service of OK Mobility was acceptable. However, the guy who assisted me during pickup took too long. We had a language barrier, and he wouldn't let me use voice translation or contact the customer service. It took a long time to understand the €1050 deposit policy, and he insisted on me spending €69, which directly ruined one of my plans. It was so frustrating! The car rental service counter is easy to find. Just exit the airport and walk to the left. The biggest dark blue sign is OK Mobility.

Be careful with this car rental company. Make sure to thoroughly check the car and get insurance. I was charged 400 euros for a small scratch on the wheel. Locals recommend Cicar as a more reliable option.

Attempted to sell extra insurance.

Very good.

Picking up the car was distressing. Despite having independent CDW insurance there was a hard sell for their own insurance to cover the excess. I was offered an automatic and larger car for €10 per day which I declined only to find that the car allocated already was automatic and spacious. It left me with a feeling that the process was fundamentally dishonest

All good