NEW ZEALAND CAR RENTAL REVIEWS

The car handled really well but only after the lane control was turned off. It would be good if customers were advised about the lane control system and how to turn it off as it was terrible to drive through the winding hill roads with it on. The car interior was dirty and should have been cleaned before hiring it out.

Excellent service and prices

Excellent Seevixe and prices

The staff were very friendly.

The service was excellent, and they even upgraded us to an SUV. Really nice!

The service was terrible, especially the return location where the staff were extremely rude. The car was in very poor condition and very old.

Hertz’s service was excellent.

It's a lovely car, exactly what I was looking for and it even has a phone holder.

Everything went smoothly with the booking process. It was fast and straightforward.

Very satisfied, good car condition, good service, top choice for overseas self-drive.

Acceptable

Great car + really good and prompt service in Nelson: excellent!

Great!

The car exceeded my expectations. Very very good. The Alamo pickup counter guy was also pretty damn helpful. The only Major Issue I had was a lack of proper Exact directions on WhatsApp or Google Maps for the Pickup and Drop off location of the car parking spot (exact), as it was very difficult to carry our luggage here and there whilst picking up because we could not easily find the car due to some confusion. But great service in every other aspect. Wonderful. Keep it up! :-)

All good. Just share the EXACT pickup and drop off locations on google maps or whatsapp (exact meaning exactly where the car is parked and exactly where to drop the car). All else great. Keep it up! :-)

Satisfied

Friendly and professional service

Bonjour nous avons eu un problème non pas avec le véhicule upgtafé ( payant) électrique mais avec l'impossibilité de recharger aux bornes car il faut télécharger des applications uniquement disponibles sur le store NZ. Donc on s'est retrouvé coincé à Hamilton avec l'obligation de retourner à Auckland et de changer de véhicule pour du diesel !!! En revenant à l'aéroport ( une journée de perdue) le personnel d'Europcar à reconnu que l'information pour obtenir une application spéciale permettant de recharger aux bornes pour les non résidents en Nouvelle-Zélande louant chez Europcar ne nous avait pas été transmise. Pire, le jeune homme au départ nous avait dit qu'il suffisait d'une carte bancaire pour recharger aux bornes partout en Nouvelle-Zélande, ce qui est absolument impossible. Reconnaissant leur erreur, ils nous ont donné un Pick up ford Ranger diesel à la place, très bon véhicule mais dont nous n'avions pas vraiment besoin pour 2 alors que nous souhaitions le remboursement de la journée perdue pour revenir à Auckland avany que la charge de la batterie ne soit épuisée. À noter que nous sommes restés plus d'une heure au téléphone avec l'assistance europcar avant de décider de retourner à Auckland et que les 3 personnes qui se sont succédées ont été incapables de donner la bonne information et de résoudre le problème. L'upgrade nous a coûté plus du double et nous sommes vraiment déçus que leur erreur n'ait pas été financièrement prise en compte. En revanche, rien à dire du côté de qeeq.com dont le service et l'application sont formidables.

rien à dire du côté de qeeq.com dont le service et l'application sont formidables.

They gave me an upgrade. I was nervous over the diesel charge per mile which they said they would wave. They seem to have done so. So all good

When our flight was delayed the office was closed with only an answering machine. Next day they did not do anything to help (due to their poor English skills it was hard to communicate and negotiate with them).

It will be interesting to see how the insurance claim goes.

素晴らしい最新の車でした。 荷台や室内に前者の残したボトルなどがあった。

Owner was extremely helpful and gave tips on places to visit

Was re-booked for a slightly cheaper price.

Very good

The front desk staff was very enthusiastic.