NEW ZEALAND CAR RENTAL REVIEWS

Car provision and cost excellent. Customer service also excellent. Thanks.

Initial booking platform was a little confusing due to layout but after perseverance I was able to lock in the vehicle required and get an excellent deal with it too.

Topnotch easy communication. Very helpful and friendly staff.

無償アップグレードを提案してもらったが、サイズが大きすぎてお断りした。車の交換も快く対応してもらえた。

飛行機の遅れにより、ピックアップが1時間遅れたが、日本語でLINEにて連絡したところ、現地に速やかに連絡してもらえて助かった。パスポートの翻訳も、国際免許代を節約することができ、ありがたかった。

Fantastic hire company have hired many but this is the best for value and choice of vehicles too very happy

All good no problems

I am still waiting on my bond to be refunded it has now been 4 business days and nothing has come through. I had a great experience with staff and picking up the car and dropping off but now that I am chasing my bond refund no one seems to be responding to my emails or getting back to me which is really disappointing

All good. They encouraged us to take photos of the vehicle which we did, and it is ESSENTIAL to have them when you return to prove minor dents were already on car.

All good

Next time in NZ I will definitely use DCR again. Cost & quality beats any if not all known car rental companies…

Easy & fast to book the car.

Exceeded expectations! they were so great to deal with from when the shuttle picked us up, to signing paperwork and offering the pre-paid fuel. We even upgraded to a Hydbrid car and all was very reasonablly priced

easy to use

SUV available immediately Staff very friendly and helpful

Van was disgusting and they just ignored us when mentioned. Dont use them.

No easy to use

The only issue was ace didn't recognise that QEEQ extra insurance

I wasn't told the car wasn't available until I called.

The car ran very well and very economical

All good

For the price the car was good

Easy to use

Very disappointed about all the hidden costs. Extra costs to reduce the amount held as bond on your credit card. Extra costs to sort tolls. Extra costs for after hours drop off. Will never use this discounted car hire again because of this. Will go with a reputable company based at the airport that has an all inclusive price.

Apex is fine

Customer service was great and staff members were very friendly to answer any enquiries I had asked. Thank you for making this an easy and enjoyable experience .

Everything above excellent

Smooth as butter.

I recently rented a car with Arentals and received an upgrade to a Toyota Rav4, which was a nice surprise. The car was smooth and enjoyable to drive, and I didn’t experience any mechanical issues. There were a few noticeable scratches on the exterior, and the windshield wipers seemed like they needed a bit of maintenance, but otherwise, the car was in good shape. Unfortunately, my experience with the incident handling process was less positive. I reported a minor incident that I estimated should cost around $200 to resolve, yet Arentals blocked $2500 on my credit card. This felt excessive. Additionally, the claims process seems quite lengthy—they informed me it could take 2-3 weeks to complete, and they would only send me an invoice at the end. I think a faster, more transparent claims process would really enhance the customer experience. Overall, I enjoyed the car but was disappointed by the high hold and extended claim process

The car was better than I expected. It was hybrid so I saved money in gasoline

Please keep lower prices than the rest of rental cars