NEW ZEALAND CAR RENTAL REVIEWS

The Kia was in excellent condition and the latest model. However: Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount. It follows I was mislead in relation to having to pay extra for sat nav. The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.

My call from the airport was answered immediately, and the pickup was around ten minutes later - I was driving away in the car within 30 minutes of calling. Staff were polite and friendly, car was clean and economical

The car didn't have a full fuel tank - 7/8 instead. I filled the car back up to beyond 7/8 but was still charged $27 for fuel and $20 for service charge. It was the second time the car I'd booked wasn't avaiable and I felt I was given a lesser/older car which was dissapointing.

Lovely car and staff. Excellent run through North Island but car rental drop off was remote in Wellington. And there was no transport to get us back to City centre. BCR staff on duty was awesome He got us an Uber, because the Wellington taxi didn't turn up. Either he or the company paid for the Uber-VERY IMPRESSED with his tenacity and problem solving.

Complimentary upgrade

I was genuinely surprised at how easy everything was. The counter staff had me in the car in less than 10mins and the car was terrific! Drop off was so easy too and allowed my family and I to focus all our energy on more important things.

Really easy to use and loved the fact everything was digital. Will certainly use it again when I need a car

All straightforward and easy as should be

Easy to use

I was picking the car up after hours, and the instructions given with the booking listed the wrong shuttle company to contact. The one listed had lost the contract quite a few months previously. YOU NEED TO UPDATE YOUR INSTRUCTIONS. The shuttle company listed was kind enough to drop me at the correct place, but it did take a while to get to the car.

The pick up from airport was about 30 minutes, they were busy. Otherwise everyone and every thing was excellent.

First time I have used this. Was happy.

The staff were helpful but the car was garbage and dangerous and shouldn't be rented out

Good as gold

I was happy. Thank you.

I was happy. Thank you.

The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!

Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.

Counter staff was very efficient but handling all the people waiting for their cars with no assistance was clearly not easy.

Can’t complain

Great prices

Car was great, staff were great. SAT NAV was rubbish and needed updating or THROWING OUT!

It works well, GOT SOME GREAT DEALS except when I need to contact the car rental company. without using a phone. The online does not allow me to change a date of pick up. It sends me to the phone APP BUT SOME OF US DON'T HAVE PHONE SERVICE IN A FOREIGN COUNTRY...ONLY wIfI. Also I cannot use my vouchers without a phone APP.

the staff of Great Rental is great, helpful and kind. I can't ask for more.

all ok, not much problem I didn't use the price drop function.

The counter staff was friendly - however the minus point was to the long queue. Spent at least 30 mins waiting to collect the car.

The car was as advertised and very clean. On pickup the staff member was solo and took a bit of time to process the customers waiting but I wasn’t in a hurry (had I been trying to make an appointment this may have been an issue). The staff were polite and professional. The car return was very quick comparatively. Do take note of where you exit the rental yard as mapping systems don’t recognise the exact driveway and getting back took a bit of trial and error to retrace my steps. Overall pretty good.

Easy platform to use and make payment. Rates were good.

Unfortunately we had terrible experience with Jucy. It was the only car rental company available , as everything else was fully booked . The car we were given was in horrible condition , very hard to drive. They charged us over $600 for 3 days and most of our last day we spent on one spot unable to start the car. The service provided when your car breakdown was the worse we ever experienced . We we holding on line for 30 min. Then we were told to stay by our car that someone is going to call back.. an hour later still no one called .. so we kept trying to call all different people , even an Jucy shuttle driver , after 2 hours we finally got on hold someone and AAA repair service was organized. .. no one showed up for an hour. Luckily the car "magically" started again otherwise we would be still stuck there now. We drove it straight to the office because we we worried to stop , that it wouldnt start again. The worse thing is that they washed it and put it back for rent. I really feel sorry for who ever gets the same car.

He was ok.

Positive