UNITED STATES CAR RENTAL REVIEWS

It did take a long time to pick up the car - at least two hours which was hard on top of a long international flight. But the staff were very friendly and helpful.

It worked well.

I HAD A GOOD EXPERIENCE WITH FOX IN SAN JOSE 2 WEEKS EARIER. THIS TIME THERE WERE A NUMBER OF ISSUES 1) IT TOOK 30 MINUTES FOR THE SHUTTLE TO TURN UP FROM LAX 2) THERE WAS A 20 MINUTE WAIT IN THE QUEUE AT FOX 3) THERE WERE NO MIDSIZED SUVS AVAILABLE WHEN I WENT TO SELECT A CAR SO I WAS GIVEN A VERY LARGE JEEP WHICH I FOUND VERY CUMBERSON TO MANOUVRE AND DRIVE. 4) I WAS QUOTED $105? PLUS PETROL @ AROUND $5 PER GALLON. I FELT I WAS RIPPED OFF WHEN CHARGED $150 IN THE END AS THE FUEL GUAGE WAS JUST UNDER FULL!

heartsの受付頂いた女性担当者は、手際もよかった。しかし、フロントで搭乗者保険を加入していたにもかかわらず、加入を勧められた。加入証明のプリントを見せて加入済みであることを伝えたところ、スムーズな対応をして頂いた。

レンタル2日目にタイヤがパンクしてQEEQにLINEで連絡したが、スムーズな回答が得られなかった。回答が来たのは1時間30分後だった。タイヤ交換してheartsレンタル会社にて車両の交換をして頂いた。、

They did a great job and as I am a disabled veteran they drove me back to the checkin counter

NA

2 hour wait for the car was t great, but Counter staff Desmond handled this with humour and confidence. Well done!

The long line for check-in was tiring. 2:00 pm. However, In the evening 7:00pm we walked past the check-in and it was empty. Coming from west coast of N.A. many flights arriving about 2:00 pm

Easy platform to use. Everything was as described in agreement.

We did have to wait much longer than usual to pick the car up.

It was fine

Lo unico que sugiero, es que hubiese sido conveniente para mi que Qeeq hibiera podido agregar mi numero de Hertz Gold Member a la renta. Consulte y se me informo que no era

posible.todo fue perfecto

The first vehicle had a puncture in the tire. The replacement vehicle was in good condition, but a little dirty. The usb jack for my cell phone didn’t work so I couldn’t charge my phone in the car.

El personal del mostrador no siempre es amable

Waited in a huge queue ( way worse at LAX but still long & slow with only 1 guy at the counter !!!) Pushed extra insurance , telling you that you don’t have enough, so it always costs more ! Car was great , easy drop off

Flight was delayed by 14 hours , Qeeq customer service responded to my email very quickly

Helpful staff in Austin. In San Antonio no receipt was emailed to me and also I was not told I was being charged for 2 extra hours. There was some time confusion. Other than that, good.

Very good as always. The only thing is I booked the car at 0700 and returned after 0900 and was charged extra hours but think it was a confusion.

We had to wait over an hour for our car which meant we missed out on some of the activities we had planned for the day. The gentleman behind the counter was very rude and claimed we needed to sign in using an iPad outside. The iPad (and the instructions to sign in) were all in Japanese. Whilst we were waiting (for over an hour) approximately 7 other customers came into the hertz store, missing the iPad and hadn’t signed in. The signage should be in all languages and not just in Japanese. When we eventually got to the front of the queue, the customer service agent who dealt with us was very apologetic, however we’d already waited so long that we’d missed the opportunity to conduct some of the activities we had planned to do.

Brilliant as usual.

オイル、空気圧のチェックが必要

It was a busy time and I found the counter staff member wasn't very friendly and didn't have time to explain anything to me. He literally said "I don't have time for this, gotta move on", this was in response to me asking for more details on the Toll system in Austin after he was trying to sell a toll pass to me.

N/A

It was fast and easy. The vehicle was clean, safe, and had up to date features

The car was excellent. The workers are very friendly they make my experience worth it

All good

Car was fine but had a dent in the side which was not mentioned on collection. No go round the car. Very long queue for collection - not what you need after a day of travelling. Staff were helpful and efficient but very understaffed- thus the long delay and limited hand over.

Worked well.

Gentleman behind counter was helpful. When collecting the car the agent took photos but didn’t ask me to review them and made me just sign.

Good as always.

Over two hours long wait at a stuffy hot waiting room in LaGuardia. No compensation, not even sorry for the long wait. Waisted half a day of our trip.