The company billed me for the extra insurance even though I asked to decline it. They also hit me with an absurd $150 detailing fee after returning the car, even though the guy when I checked it back in said it looked good. All in all, my cheap rental ended up being more expensive than a premium car rental had I gone with a bigger brand company. Absolutely absurd. No one at Fox will respond to my emails or phone calls asking to escalate the issue up the chain. They sneakily had me sign a document adding insurance while quickly trying to finalize the booking after making me wait more than 30 minutes. I was behind one other person who was being helped when I walked in at around 10AM. Multiple other employees walking around the office, not doing anything substantial, and they just made me wait. When I finally get to the counter, I try and get through the process as fast as possible, and tell them I'm not interested in insurance as my personal car insurance will handle any problems. Then I somehow get billed an extra $100 for insurance over the duration of the trip. Absolute scam artists.
I took the car to the beach. We ended up getting a small amount of sand in the carpet. When I turned the car back in, I asked if that was ok, and was told it wouldn't be a problem. Next thing I know, an added $150 detailing fee was hit on my card. There's a car wash at a gas station less than a block away from this car rental shop. I could have easily gone there, paid $20, and got the car washed and fully vacuumed out. If the guy had bothered to mention the detailing fee to me, I would have just done that and taken 10 minutes of my time and saved $130.
Fox are scam artists. DON'T RENT FROM FOX
Counter staff was not helpful at all, very aggressive and did not answer any of my questions. She was very un polite and charged me over the price for the agreed price without any clarification and when I asked first she ignored and then the 2nd time she answered me very aggressively and she said how would I know in a very aggressive way.
Also for the security deposit, she charged me way above the amount that was specified.
Conclusion : this is my first and last time to deal with Thrifty because of this person.
About QEEQ:10.0/10
It’s an easy app to use and very much recommended to anyone looking to book a rental car, very competitive prices.
The payment looks not very familiar to me. I'm not sure about the charge detail. Is it compared with the one I booked in QEEQ? I need detailed information regarding the payment list.
About QEEQ:10.0/10
Please summarize the whole payment info for me. Am I paying for QEEQ or Dollars? It looks like it's more charged fees to me.
Car was fantastic
The shuttle collection from the airport was a little long; the instructions weren’t clear that we needed to call Sonic to arrange collection, but we did get help from other shuttle drivers
After a few days an engine warning light came on and I had to exchange the car which was a bit of hassle. They wanted to give me a much older car but it shuddered and eventually I was given a nice new car.
About QEEQ:10.0/10
Very happy with Qeeq. Already booked for next trip.
The car was new a 2025 model and the customer service guys were friendly and amazing. The drop off was literally few seconds. He looked at the car while he was approaching and then check the fuel level and only asked if I wanted the receipt printed or emailed. Thats all the time it took to drop off the car.
About QEEQ:10.0/10
Qeeq has made some really good deals with the rental companies not only in terms of cheap rentals but also all inclusive deals with Full insurance on most cars. Even the upfront security deposit is also quite less compared to direct bookings. In some cars you might need to pay only $1.
Went to put the roof down and kept says roof not secure. But I had drove off before I put it down. After a few attempts I had a look in the back were the hood would go. There was 2 big bottles wedged in the frame. The car felt juddery and on the last day the engine management light came on. The car had lots of dints and scratches. When I pointed it out to staff. She said it's okay you're fully comp. Other than that very happy with the car. Very fast and good on fuel. Waited well over one hour due to the car at another location. The lady was by herself and someone cleaning the cars.
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L.Thomas
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