When driving at 30 kilometers, it showed insufficient urea. I had to buy urea myself and wasn't reimbursed. They also pushed us to buy their insurance, claiming Chinese insurance is all a scam. I wasted an extra hour in traffic buying urea to avoid potential issues when returning the car. When I got to the return location, they were off work, and there was no clear signage for returns, leading to a deduction of my entire deposit. To summarize, Ezu is a terrible rental car company. I strongly recommend never choosing this company, even if others are more expensive. I've never encountered such poor service in my life.
Convenient for pick-up and drop-off. Although the phone for pick-up was always unreachable, when we arrived at the pick-up location, there was a rental car company vehicle waiting for us. It seemed to be dedicated to picking us up, and it left immediately once we showed the rental slip. It appears the company takes great care of each customer.
Tried to sell further insurance based on they said they did not know the cover I had purchased when booking with you. I think this info should be communicated to the car hire company. As you begin to doubt yourself and the cover you already have
“Great experience with QEEQ and Bargain Car Rental”
About BARGAIN:10.0/10
Bargain Car Rental dealings was superb, excellent staff, car was clean and ran well for the hire period.
About QEEQ:10.0/10
I have used QEEQ before, so naturally I went straight to QEEQ for my car booking this time knowing I would get what I wanted at the best price. Website is excellent and easy to navigate.
It was okay. The front desk staff were very friendly and the process was convenient. However, the passenger door had a dent when returning the car. Fortunately, I had taken pictures beforehand (even though I had full insurance). I suggest the rental company repairs any damage beforehand to avoid affecting customer experience.
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