SURPRICE RENT A CAR CAR RENTAL REVIEWS

Okay

I have nearly ten experiences of renting a car abroad, and this is the worst condition I've encountered. The car is very old (possibly 10 years old) and has been repainted, without an office address for the rental company. The car's condition is extremely poor (the brakes make strange noises, and there's a fear it won't stop on steep slopes). The car is old with dented doors and numerous scratches. Since there was no documentation to indicate car damage (very irresponsible), we had to meticulously take photos as evidence. There was so much damage that we took around 150 photos, spending over an hour under the hot sun, which was very inconvenient on the roadside, hampering other cars and requiring us to move the car. The lighter socket was also broken, so we couldn't charge our phones, which was very inconvenient. If you are not returning the car near the airport, such as at a port, you need to pay an additional 15 euros in cash (even though the staff is driving to the same place, not sure why there’s a difference?!) If you need to pick up or return the car an hour or two earlier, there are extra charges, and there's no flexibility with only specific times every two to three hours for pick-up and return. This is the first time I’ve encountered such a rental company, it took us half a day. I recommend avoiding this company in Santorini.

Excellent service. Very friendly

Best car hire app

Very nice and convenient cars. The only issue is that the pick up location is not at the airport so if you forget or did not checked this it will be confusing. I would love if there was a big warning about this and maybe somebody wrote an SMS saying this but they did not had my number. Other than that, this company is perfect. They even check the cars on drop off, so it is not like other companies where you leave the keys in the counter and then you get a surprise magic cost.

Again, this is one of the best in the budget category. They have a lot of bad reviews online but I think is because people do not really check the car carefully.

I am not sure how they keep prices so low sometimes. I like this rental company. I just wish the pick-up process was smoother, with emails or some notifications first.

Despite I dropped the car back during office working hours nobody showed up to inspect her. 8 hours after I returned her, she was still not checked in. I had to call the office to remind them to check in my rented car.

Giles was very friendly and went out of his way to replace a fuse to ensure our car chargers and GPS was working prior to leaving the facility. Best customer service I’ve seen in a long time. This man deserves a raise!!

We booked a small car Honda Fit for our trip but Surprice Car company gave us a surprise with a bigger car Toyota RAV4. We are so glad because we drove up mountains of Mestia Svaneti and everything went so good. The condition of the car was perfect, clean and comfortable. They provided extra booster seat for my daughter. She was so happy to sit on it. Staffs provided an excellent service. Good communication in English. The staff picked up the car from our home. We are so thankful and happy as we got to enjoy our family trip wonderfully without any worries. Definitely anyone who wants to rent a car with complete insurance coverage. This is the most reliable car rental company. 5 star service! Highly recommended to anyone visiting Georgia.

Booking was good and smooth. Staffs were very considerate. Sent me emails to check on our flight details.

Good service. The lady provided pick-up and drop-off.

They directly charged a deposit of 4000 lira without informing us in advance. There was no clear indication that it was a charge rather than a pre-authorization, and we weren't given the option to choose the exchange rate. We only realized this later, resulting in us losing approximately 400 lira in fees.

Muy buen coche relación-calidad precio y muy buen trato del personal.

Buena web para alquilar coches

The store forced me to buy full insurance when picking up the car. The vehicle was not sanitized and there was trash inside. The interior was very dirty.

Very good stuff

Exceeded our expectations. Super efficient staff.

Good platform.

The process was very quick, and there was no upselling of insurance.

I really appreciate the help and very good service that Mr. George gave to us. He reply immediately when we have question and he is very polite. I highly recommend to rent a car with Surprice Rent A Car, car and service are very good.

Great car and good service on pick up and collection

Struggled to submit evidence of booking at the end...didn’t accept first submission of proof

The desk was manned out of hours for us to collect our car. Very helpful member of staff and the entire process was incredibly easy

No concerns at all, very helpful

This is the second time we have rented through Surprice Rent A Car and we really like their friendly staff and ease of pick up and drop off. It's very stress free. We will use them again.

Great booking platform always finds us good deals.