AVIS CAR RENTAL REVIEWS IN ITALY

Excellent collection of cars and I was given 3 choices to pick from. Very helpful staff .

Excellent site for a great value rentals.

Poor customer service just could understand both he and she. English was Terrible. Not to mention it took over 1hr to pick up the vehicle. Speaking to the customers waiting around they also we're waiting over 1hr.

Two and half hour wait in line for pick up. The car we booked was not available. The car allocated was too small. The drop off at Sorrento was also horrendous! Avis need to review their customer service

As always, not the car I expected but happy with Skoda Oktavia estate in lieu of Alfa. However, I think this was primarily because you wanted to get a German registered car back to Munich on a one way drop off.

Overall it was a very good experience. I was disappointed that we were not provided a vehicle similar to an Audi A3 though despite that our booking said Audi A3 or similar. However, the Fiat worked out well for us. The pick-up and drop offs were quite easy and didn't take long.

Easy to use and book.

Quick order process, efficient staff!

Not crowded, normal procedures

After paying more to get a nice car it, Would have been nice to get the car we were expecting. The alternative was nice but it wasn't an Audi.

The final price was nearly double. Too many tricks when picking up the car: constantly trying to upsell you to a more expensive car.

No one answered the phone, the store doesn't exist, didn't get the car.

We booked a famous Michelin restaurant in Positano, and if we didn't arrive on time, we would be fined 30 euros per person. We went to pick up the car at 9 am as scheduled, but were told there was no car and we'd have to wait until 11 am. When we went back at 11 am, there was still no car. The whole day passed without a car, and we missed our restaurant reservation. The store staff offered no solutions that wouldn't cost us, and when it was his lunch time, he just left. Our two-day rental was ruined the first day, and we were fined 210 euros by the restaurant. The next day, there was still no car! We immediately switched to a new company and things got better. We booked a two-day full insurance rental but haven't gotten any refund till now. The car we rented temporarily cost as much as our original two-day booking, and we were still fined by the restaurant. Really want to cry.

I had to wait 2h20 to pick up my car in Florence; I never experienced this. They had many customers but it seems to be a known problem. Why then don’t they make it a better experience? They could have at least reduced slightly the overall costs as I could not pick up the car at the right time because of this issue. Additionally, they charged a large amount of money on my credit card and now 2 days later I still did not get a refund. Note though that the staff was helpful and courteous though visibly missing some personnel (and at lunch a few desks were empty, I guess for the lunch break ... but with many, many guests including me waiting for hours). One good point though was that the staff at the airport (drop off location) was very quick and efficient.

It's was very great to take a car and go through all Amalfi coast. Car was for me and my girlfriend, so we satisfied totally.

Very quick to find a car.

Very good attitude

Completely failed to solve the problem. This platform is unnecessary, causes information asymmetry, and is virtually useless. Your orders are worthless!

a) We had a long waiting time at the time of picking up as there was a Huge queue of people waiting. After a long flight this was painful. b) the staff during drop off was rude, he ignored me and picked a client who came after me and wouldn't listen to anything I said

everyth'ng was very easy. perfect

application for android would be better

Normal

There were only two service counters, but even with few people in line, we waited over two hours. We had purchased damage insurance, but they insisted we buy it again. Although they eventually removed the charge, it wasted a lot of time.

Nous sommes tres decus de la voiture parce que nous avions réservé un VUS Jeep et avons recu un Renault Captur beaucoup trop petit pour 4 voyageurs. Durant les deux semaines de location, nous avons du composer avec une superposition de valises durant tout le trajet. De plus, nous avions pris avec vous l’assurance totale et avons du debourser 600$ euros a la prise de la voiture plus (+) 300$ euros au retour de la voiture.