The app is easy to use. Although there was a bit of waiting at Dollar, the car pickup process was very fast. I was fortunate to get a Malibu, which was the perfect car for my trip.
The overall service of the rental company was acceptable. The condition of the car was average; it was a Jeep with 30,000 miles. The vehicle hadn't been thoroughly cleaned and had a lot of dust. Maintenance was mediocre, and the acceleration felt jerky. After driving for a while, I noticed a tire had low pressure. I inflated it at a gas station, but it continued to lose air slowly.
Mediocre, the staff service was quite poor. I was 15 minutes late picking up the car and asked if I could return it a bit later as well. They agreed at the time, but denied it when I returned the car. Moreover, their attitude was quite arrogant.
Not bad, no need to worry, just communicate properly. Acceleration pass service fee is $14.99 per day based on the number of rental days, regardless of whether you use toll roads or not. This can add up. They added insurance when I picked up the car, but after communication, we cancelled the unnecessary coverage. I mistook a 4 for a 9 in the parking spot number and took the wrong car. The staff at the exit noticed and had me wait while they brought the correct car. They were quite nice, thanks.
Todo muy bien, solo el proceso para que me dieran el carro fue muuuy lento, había mucha fila y solo dos personas atendiendo. También me quedé un poco inconforme en cómo te explican lo del seguro, creo que me salió mas caro el seguro que el carro.
I rented the car for just a few hours, but they asked if I wanted to prepay for gas for $52. They also asked if I wanted to upgrade for an extra fee. They charged $33 for a day of unlimited tolls, but I didn't even need it since I purposely avoided highways.
The queue was too long, and the service experience was very poor. At San Francisco Airport, it took 1.5 hours to handle the paperwork and another half an hour in line to pick up the car! The car model felt much smaller than what was reserved, but I couldn't wait in line any longer.
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Dana Frank
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