DOLLAR CAR RENTAL REVIEWS

The reserved child booster seat was not provided; instead, they pushed the e-pass and insurance.

The staff were very friendly during both pick-up and drop-off. Initially, I planned to return the car the night before my flight, but the front desk lady checked and found my flight was the next morning, so she kindly adjusted the return time to the next morning. She also guided me on how to drop off the key. Even though the fuel tank wasn't completely full when I returned the car, they didn't charge me extra. Very impressive.

Very satisfied

They even gave me a new car with fresh protective film!

Extremely poor car rental company, 100% not recommended. Arrived 2 hours late due to my child's illness, despite it being a prepaid order with a no-show penalty of full payment. There was no reason for them not to hold the vehicle, especially since I called to inform them. When picking up the car, despite having the original car available, they insisted I pay $150 for an so-called upgrade. It's completely a scam. Waikiki's Hertz, Dollar, are the same company, and the service staff were very rude.

Satisfactory

Quite satisfied, the car was in great condition, and the pickup and return were convenient.

The rental company misled us with additional charges and unauthorized fees.

The staff are nice.

The car was in good condition, but the pick-up process took about one and a half to two hours with very low efficiency. The store staff continuously tried to upsell car upgrades and insurance, even after I clearly said no. It didn’t stop until I firmly refused at the end. After using my credit card and reaching the hotel, I found out that the agreed pre-authorization of $200 turned into $650. I’ll only know the exact amount after a few days when the charge is clear; if not, I might need to contest it. Overall, Dollar is slightly cheaper and the car is fine, but the store service is terrible. Comparing it to the neighboring Hertz is like night and day (Note: Dollar was acquired by Hertz, maybe to emphasize the contrast?).

Service is just typical.

Satisfied

Satisfied

The overall service is pretty good.

Our flight was originally scheduled to arrive at 7 PM, but it was delayed by over an hour. By the time we got our luggage, it was nearly 7:30 PM. The car rental location was right outside the airport exit, sharing a counter with Hertz. The staff was very meticulous and enthusiastic. We had to take two highways and needed to prepay with the rental company. After completing the paperwork at the counter, we followed the signs and walked a few minutes to the parking lot to pick up the car. We got a small SUV, which locals drive frequently. The car was relatively new, with just over 30,000 kilometers on it, and it was very clean inside. Dollar offers great rental rates, and we will choose them again next time we visit New Zealand.

Very good

Overall satisfactory, but the sales representative was not aware that we had already purchased full insurance through QEEQ and still tried hard to sell us additional insurance, even asking the platform staff to call him! Luckily, I firmly explained that we already had full insurance, which was not visible in their system, and the sales representative relented. At the car lot, you can choose your vehicle yourself, though it may not be the exact model you had in mind; it will be from the same series. We ended up with a Nissan mid-sized car, which performed well and was easy to drive!

When I arrived at the store, they used various reasons to tell me that the car model I reserved was not available, and I had to upgrade. Originally, it should have cost $500, but it ended up being $800. They said if I didn't upgrade, I would have to wait for 3 hours. Dollar company is really a rip-off. Initially, they said it was $1000. When I said that was too high and I could wait, they changed it to $800. There are too many hidden fees.

Very satisfied

Service was alright, but we were charged an extra $88 for insurance. Dollar's service was mediocre. The car provided by the rental company had a windshield that was coming off and leaking air. We only discovered the source of the noise after driving 200 miles. We detoured to Salt Lake City's Dollar Airport location to exchange the car, but the staff insisted we call customer service to get a confirmation number. In the end, we gave up and drove the car back to Denver. Exchanging the car was too exhausting and we didn't bother to file a complaint.