APEX CAR RENTAL REVIEWS IN NEW ZEALAND

The rental company's translation document provided by the platform was not accepted by the store, saying it lacked certain paperwork. It required complex communication and multiple employees just to get it sorted out. Very confusing. (The Indian staff were unfriendly towards Chinese people)

All good. The vehicle showed some basic wear and tear . The brakes felt as though they needed tightening but were OK. Needed a lot of depression on the brake pedal. I’ve been used to cars with much more sensitive brakes.

None

Second time I have used this provider. Both times have been easy and straight forward. Staff very friendly and helpful. Would recommend to those travelling to NZ.

The service was mediocre. The car was old, and the staff mocked the rental agency for being stingy.

Very dissatisfied. I rented a car for a month and there was a free ferry service that they didn't mention. I found out later and told the rental company they should inform customers in advance. What kind of nonsense is this? No one would know unless you say something. It's all just a play on words. Ridiculous. The car rental platform also played the blame game and sent many emails that were a waste of time and did nothing useful. Extremely disappointing! As a platform, if you can't secure benefits for your customers, you should cover those costs instead of ignoring the issue!

Older car but price was right

Things went very smoothly for vehicle pickup and drop off. Very easy. The girl at pick up was very helpful. They could provide better instructions to find the shuttle pickup area is the only suggestion.

Superb service, staff, information and great little car.

Trouble getting hold of someone to sort out a fairly major issue

great service

n/a

とても良い車を安価でレンタルすることができました。空港からは少し離れた場所にありますが、送迎バスも出ているので不便なく利用することができました。

予約のフォームがわかりやすく、海外からでも簡単に利用できました。カスタマーサービスも使いやすく、相談に即時乗ってもらえたので助かりました。

It’s a smooth experience, Apex offer free Airport pickup and drop off service. Very professional service

Very easy to use. Love this app

Car had less than 10k km on the clock and ran perfectly. A rotten constant-variable auto gearbox but that's the norm on hire cars.

Professional And helpful at both ends. Only issue was sign posting at drop off as too easy to turn into wrong entrance and have to try and then round when you're in the way!

The store staff are mostly Indian, and their attitude towards Chinese people isn't very good. The car is an older model RAV4, not the 2019 version, and its condition is poor, making it hard to drive.

Pick up counter closing at 4.00 pm too early .our flight was delayed so had to ask counter staff to stay open for a bit longer.Saff was very unhappy about it and rushed though the pick up.

Good

Lovely pick up place staff. We got upgraded with a noicer and bigger car. Thank you. Always nice to get upgraded :) Car was clean but quite a lot of scratches/dents in the car which is fine because the staff were all aware of it. Drop off was super quick. Thank you.

Very satisfied

The car was supposed to be a Mitsubishi, but I received a different model, which was smaller than the Mitsubishi. They insisted it was the same model.

Even though it was supposed to be a Mitsubishi, they gave us a different model, which was actually smaller. They insisted it was the same model.