I accidentally booked for the weekend after, instead of the weekend I needed the car for, but the Budget staff were SO helpful and managed to get me a car to use for the weekend. Thank you, thank you, thank you.
There is not much to say, but the good things first. The car we ended up with was clean and perfect for what we needed. The interactions with the service staff was very helpful and friendly.
However, we had to wait more than 3 hours in line to even get keys, just to find no car waiting in the lot for us. The same happened to two other customers we were talking to. A customer representative resolved this issue quickly and gave us a different car, which unfortunately had low tire pressure (20 psi) and wasn't usable. The third car finally worked for us.
Overall, we spent about 4 hours at the rental car place.
Budget added on additional charges that were not explained and far exceeded those suggested by QEEQ. I had no idea they were coming as the process was not explained to me it was simply deducted at the end and did not resemble any charge suggested by QEEQ. Budget seems to have no way for me to rectify this short of phoning and sitting on the phone for hours, they have no email contact details. I am thoroughly dissuaded from renting from them again.
About QEEQ:8.0/10
I am very unhappy that the suggested charges from yourselves are not what I was charged by the company. It means that the price quoted was incorrect and as such I see no point in using you again
Car was supposed to be 100% smoke free and had a terrible marijuana smell we couldn’t get rid of and they didn’t have similar cars so we couldn’t switch it
Budget staff must be on some sort of bonus to up sell the "pay for your gas now" and "sun pass" options, the tuts and looks of disbelief, including rolling eyes, and shaking head, at the fact I did not want to pay for these was really over the top...
The car turned out to be marked all over and the seats stained inside, the guy at the booth just shrugged his shoulders.
Seems like the price of car hire has shot up but the standards have really dropped.
“Pick up wait time far in excess of 90 minutes - very poor”
About Budget:8.0/10
The Car was very good for our needs and was faultless.... Collection was appalling, was waited about 90 minutes which was not great, a number of customers didn't wait and took cars from other rental companies and demanded refunds the Budget Line was excessive even if they had "staffing Problems" they knew how many cars were due out at that time and should of been prepared - Customers are sick of the "Covid" excuse and that's what it is an excuse
Pick up staff member very unhelpful and difficult to understand her strong Hispanic accent.
Was not at all understanding when we asked her to repeat and explain the toll procedures!
About QEEQ:10.0/10
We are delighted with your service and have passed onto friends your app
The car was not very clean, had a cracked windscreen which we didn’t notice until the following morning. It also had no parcel shelf. When you collect a car at Orlando you do so in poorly light multi story car park.
The car had done 44000 miles and wasn’t pleasant to drive.
We have hired lots of cars in the USA from ALAMO, DOLLAR, AVIS & HERTZ and that was the worst.
About QEEQ:10.0/10
QEEQ was the cheapest platform and very easy to navigate.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
S.Parsons
-
-
-
-
View more >Hilde Bugge
-
-
-
-
View more >S.Pindoria
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >Driver 64
-
-
-
-
View more >A.Johnston
-
-
-
-
View more >C.Hausmann
-
-
-
-
View more >D.Gowens
-
-
-
-
View more >H.Giere
-
-
-
-
View more >J.Rodriguez
-
-
-
-
View more >R.Sharpe
-
-
-
-
View more >W.Laing
-
-
-
-
View more >Hulda Hutt
-
-
-
-
View more >M.Saunders
-
-
-
-
View more >Vivian Crichton
-
-
-
-
View more >-
-
-
-
View more >P.Reeves
-
-
-
-
View more >JNM
-
-
-
-
View more >F.Cordera
-
-
-
-
View more >Car hire Brands Ranked In United States
Pay for Car Rentals with Crypto