HERTZ CAR RENTAL REVIEWS IN AUSTRALIA

Lady at the counter was very friendly and assisted with the rental process very well

Easy booking process with reasonable prices. Only down point is that you cannot change booking dates once booked, will have to cancel and then rebook again

The sound system/navigation system/reverse camera in the car was spoilt and kept lagging

Before renting the car, I saw many negative reviews and was very worried about being pushed to buy insurance or upgrade the car. However, when I went to pick up the car, an Australian lady helped me with the procedures. She was very patient and detailed, didn't try to sell any products, and even upgraded my car for free. Amazing!

Unclear charges. They promised no extra fee for returning the car in a different location, but still charged extra despite prior arrangement.

Counter staff friendly and helpful at pick up. Called me to let me know I had left a bag behind meaning I could return and collect it before they closed. Unable to contact the office directly by phone when I needed to change pick up time - they never answered the phone.

First of all, the location is very easy to find, right across the street. When we arrived, we were informed that the Camry we booked was unavailable and were given a CHR instead. At the Hertz store, the types of cars are clearly labeled, with the Camry being a full-size vehicle and the CHR being a small-size SUV, yet they used the word 'upgrade' for this change. Upgrade?? The rear space was ridiculously small, the view was extremely limited due to the window design, and the trunk was so small it could only fit two carry-on bags and two backpacks. The Camry has a 2.5L engine, but we got a small 1.2T car, and they call that an upgrade? I had prepaid the full amount; why was there no car for me when I arrived? Shouldn't there have been a reserved car for me? The car was in good condition, with adaptive cruise control and auto hold, so it was likely a 2018-2019 model. However, the noise from the wind and tires was very loud, making the ride much less comfortable (I can compare as I drove a Camry in Sydney). Returning the car was easy, just follow the navigation, which was nice. Overall, I was quite dissatisfied as I chose Hertz for its good reputation in the car rental industry. Quite disappointed.

good car, no over charges. just a few toll charges, which is normal. i dont remember getting unwanted "Service charges"

easy to book. straight forward

Realized 30 minutes after returning the car that I left my headphones inside. Tried to contact Hertz but couldn't reach them, and couldn't recover the headphones. It's only been half an hour; I wonder if a staff member took them. This is incredibly disappointing, a terrible experience.

Efficient, professional staff. Easy transaction.

Easy pickup, even easier dropoff, and great car condition!

Customer service was friendly and easy to deal with

Easy site to use and all went smoothly with our booking.

No lines, got the car immediately

The staff were quite friendly, but the LINKT account they helped set up was eventually canceled by the company for an unknown reason.

The staff were friendly, but the LINKT registration they helped with ended up being canceled by the LINKT company for unknown reasons.

I booked a Corolla but was given a Civic. They asked if I wanted to upgrade without being pushy. Knowing I was driving the Great Ocean Road, they even provided me with a map and pointed out several famous spots. They also reminded me to set Google Maps to avoid toll roads since I didn't rent a toll pass. I bought fuel, and returning the car without a full tank was slightly more expensive but acceptable.

Big car rental companies are still the best. When I rented in New Zealand, it was a small company. The car had only 4000 kilometers but was already full of dents and wasn't very clean inside. In the future, I'll stick with big companies.

The service attitude is quite good.

Both car pickup and return were very quick and easy. All procedures were simple, and with the car in good condition, everything was completed swiftly.

The staff was very friendly.

all good