We underestimate our luggage size thus we have to lower the rear sit (30%) to accommodate the luggage. Since it is manageable, we did not ask for a change. Otherwise everything is good.
About QEEQ:10.0/10
Maybe the e-platform could provide some guidance on the car boot volume since we might not own a car in our home country or the available car may be of a different made.
The person handing over the car was Indian. If you don't buy the insurance they recommend (100 AUD), they find excuses and give you a car with potential issues. The staff who collected the car were very unprofessional, and seemed like dubious Indians, finding faults with the car.
Almost all the rental and return staff were Indian. I felt like I was in India. However, the service was efficient and courteous, as expected from Hertz.
Almost all the rental and return staff are Indian, it felt like I was in India. However, the service was thorough, fast, and polite, as expected from Hertz.
We filled up the gas tank near the airport before returning the car, but were still unfairly charged AUD 35.82 for refueling. This is very unreasonable, and we haven't received a response or refund after lodging a complaint. At pickup, they aggressively pushed insurance with no Chinese service available, making communication very difficult. We didn't get the car model we booked and were forced to take a larger car with an additional charge.
Way to expensive and only 200 km/day included.
A few days before I returned a Kluger, 40$/day, everything includedm/day included ... This one was x5 as expensive.
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