“Vehicle had smaller boot than what was booked, but otherwise a good vehicle.”
About Hertz:9.0/10
The car booked was a Hyundai Elantra (Intermediate). What I got was a Hyundai Kona, which had a small boot. We could fit our luggage in, but only after removing the hatch lid and putting some luggage in the back seat. Almost had to go back and ask for a larger vehicle.
Overall satisfied. The store has few staff and they are quite busy, always answering the phone. The first car had a problem with a broken high beam light. After we reported it, they immediately gave us a replacement car.
Only preceded by one other customer, but took 25 minutes to get served! Only one receptionist on duty. They take MANY photos of the car, which may be good, but very time consuming for staff. Need to speed the process up!
Terrible experience. It was my first time renting a car, and I specifically chose a Subaru Outback with four-wheel drive. However, when I picked up the car, they gave me a two-wheel drive Tucson with less space, weaker power, and not four-wheel drive. I called customer service, who told me to contact the rental company directly. They said it was an equivalent vehicle, but how can a car worth over 40,000 be equivalent to one worth just over 30,000? The wheelbase and length are completely different. Just because they are both SUVs, it doesn't mean they are the same class! The experience was extremely frustrating, felt like I paid to be mistreated, and they didn't even refund the price difference.
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