HERTZ CAR RENTAL REVIEWS IN ITALY

The staff were rude, seemed like they had an argument with someone earlier

Excellent

If you don't speak Italian, I'd recommend renting from either Venice Rent or Europcar. The staff there doesn't speak English.

the car was nice but the snow chain was not on the right size and we spend 24 hours with a stuck car/

very good and nice company /

Excellent value for money, very affordable prices for renting a good car. The staff were polite.

The process at this rental company was relatively quick, and there weren't many people.

They try to upsell insurance, but everything else is okay

Pickup was okay, but the wait time was a bit long.

Your system didn't inform Hertz about the last minute price reduction, so it took almost an hour to get the right price.

Busy pick up location so a bit of a long wait. Helpful counter staff at a separate branch in the country when we had to drop in for extension of hire.

Helpful easy. But need to read fine print of how the voucher works.

The service was quite good.

The staff was very nice and patient. They used translation software to communicate because their English was not good. There was no forced insurance; I bought super insurance from QEEQ.

Great service

Hard to find

It's a Sunday when we're due to pick up our car in Civitavecchia by 10:30am. Due to an unexpected customs clearance delay at Rome airport, we anticipated that we would arrive after 11:00am (the branch closing time). With the help of the airport transfer driver, we contacted the counter staff about situation who had very kindly waited for us, even after the office hours. We ended up arriving at 11:15am, and the counter staff was still there waiting for us. My husband and I were very grateful and impressed with the counter staff service which far exceeded our expectation. Hertz is lucky to have such a good staff to provide such impeccable service. Will surely use Hertz again when we travel to Civitavecchia again.

The first staff member was very dismissive, though the staff later were quite nice.

Good service and the staffs are very friendly!

Excellent service! And reply the email very quickly!

Counter staff extremely helpful. Especially in informing me of the need to pay cash at the petrol station near airport as it did not accept cards. Overall counterstaff was very professional, courteous and helpful.

My previous experience with you have been fantastic. Replies are done immediately and reunds were made asap. Love your service!

I like the Fiat 500 because of gas mileage, ease of handling and parking. In Hertz’ purchase of their new fleet, there is no Bluetooth available in the cars and no option for a sunroof. It’s disappointing that the company has opted for the cheaper line of these automobiles. With modern use of navigation systems on smart phones, Bluetooth should really be available as a standard feature.

Usually easy to book but when searching only for a city location, it usually turns up the airport locations which makes the search rather tedious.

Very poor experience. Firstly, I booked an Alfa but was forced to choose between a nine-seater manual and automatic. Because the car was too big, I opted for the automatic and had to pay an extra 20 euros. Secondly, I purchased full insurance, but the customer service told me to report to the police for a claim. The police did not accept it and did not provide any incident number. As a result, for a small scratch, the rental company charged me 200 euros.