NEW ZEALAND CAR RENTAL REVIEWS

I booked an Accord! They gave me a Camry with over 240,000 km! I can't accept this. The rental company said I was looking for a cheap deal, so this is the car I get. They also said I could cancel the rental. After traveling so far to their location, they told me to cancel. Finally, they gave me a Nissan March. After driving around the South Island for 17 days, I haven't seen a car in worse condition than this one! The rental company wouldn't refund the price difference either, claiming that the price for the medium-sized car I booked is the same as this small broken car! Whatever, I'm unfamiliar with the place!

Very satisfied, the car pickup was efficient!

Good

Good experience, easy to find a big company.

The pick-up and drop-off process is very convenient, all within the airport. The car provided was a new one with only 16,000 kilometers on it, and the condition was excellent.

Not too fussy

Terrible rental company, misleading consumers and charging hidden fees. They said $65, but I found a $76 charge on my bank statement. Customer service just said the actual amount is what counts. Why not charge a million? The car wasn't even the model I booked, very small and cheap.

Very good. The guy who picked us up at the airport was very patient. I got lost and he searched everywhere for us. Later, when the car had an issue on the way to Hobbiton, the gentleman on the phone helped us immediately. It was very prompt and reliable. Thanks to them, otherwise, I would have been very stressed.

Excellent service

The vehicle is relatively new, but the roads in New Zealand are narrower than those at home. Driving a large SUV feels a bit stressful, constantly watching both lane lines.

Very satisfied

Very convenient

Overall good, simple and efficient

Satisfied!

Overall, I was quite satisfied with the service. Although the car provided was not the one I had reserved, it suited our travel needs perfectly. The interior space was quite large, comfortably accommodating four people, and we had a lot of luggage. The third row seats were ideal for small bags and backpacks. The staff were very warm during the pickup process and did not try to upsell any additional products.

Satisfied

Satisfied

Extremely satisfied. After renting cars abroad many times, this is the most attentive rental company I've encountered.

I booked a 2023 model, but received an old one. They said there's only one car, take it or leave it.

Very satisfied